Article

Hamilton, John R., Ramanujam, Rohit, Tee, Singwhat, and Underdown, Michael (2020) Business competitiveness: building and applying the 3Cs and the Strategic Change Matrix across COVID-19. Global Journal of Science Frontier Research: I Interdisciplinary, 20 (5). pp. 19-46.

Kannaiah, Desti, and Jayakumar, A. (2018) Impact of corporate social responsibility (CSR) practices on consumer behavior (with reference to FMCGs in Tamil Nadu). International Journal of Business and Management Studies, 13 (3). pp. 1-14.

Ng, Eddy S., and Johnson, Jasmine McGinnis (2017) Education debt and making a career choice in the public, private, and nonprofit sectors. Academy of Management Proceedings, 2017 (1).

Ng, Eddy (2016) Editorial: Introducing a new editorial team. Equality, Diversity and Inclusion, 35 (7/8). pp. 394-396.

Boyle, Stephen (2016) Guest Editor's Introduction. Journal of Arts Management Law and Society, 46 (4). pp. 139-140.

Ng, Eddy S.W., Gossett, Charles W., and Winter, Richard (2016) Millennials and public service renewal: introduction on millennials and public service motivation (PSM). Public Administration Quarterly, 40 (3). pp. 412-428.

Wazed, Shahid, and Ng, Eddy S. (2015) College recruiting using social media: how to increase applicant reach and reduce college recruiting costs. Strategic HR Review, 14 (4). pp. 135-141.

Hamilton, John R., Tee, Singwhat, and Prideaux, Murray C. (2015) Inbound event tourism attendees: a group qualities-values approach at destination. TQM Journal, 27 (2). pp. 197-212.

Kuah, Adrian T.H., and Weerakkody, Vishanth (2015) Is cost transparency necessarily good for consumers. European Journal of Marketing, 49 (11/12). pp. 1980-1986.

Ng, Eddy S.W. (2015) Relative deprivation, self-interest and social justice: why I do research on in-equality. Equality, Diversity and Inclusion, 33 (5). pp. 429-441.

Prideaux, Murray (2014) Issues in the health care system in Madang Province, Papua New Guinea. The Business Review, Cambridge, 22 (1 - Summer 2014). pp. 59-65.

Hamilton, John, and Tee, SingWhat (2013) Blended teaching and learning: a two-way systems approach. Higher Education Research & Development, 32 (5). pp. 748-764.

Desti, Kannaiah (2012) Risk management of business in dynamic environment. International Journal of Business and Management Studies, 1 (3). pp. 483-491.

Hamilton, John (2011) Rating the website: an objective approach. International Journal of Electronic Business, 9 (4). pp. 293-319.

Kuah, Adrian T.H., and Day, John (2010) Measuring general benefits and competitiveness: what do players really value? Singapore Management Review, 32 (2). pp. 1-24.

Brennan, Ross, Eagle, Lynne, Ellis, Nick, and Higgins, Matthew (2010) Of a complex sensitivity in marketing ethics education. Journal of Marketing Management, 26 (13-14). pp. 1165-1180.

Hamilton, John (2010) Using service value networks to positioning the business: a services gateway customer interface solution. Journal of E-Business, X (1). pp. 23-32.

Hamilton, John, and Tee, Singwhat (2010) Websites topology evaluation equation. E-Business Review, X (1). pp. 69-74.

Tan, Kay Chuan, Goudarzlou, Atarod, and Chakrabarty, Ayon (2010) A bibliometric analysis of service research from Asia. Managing Service Quality, 20 (1). pp. 89-101.

Mandal, Purnendu, and El-Houbi, Ashraf (2009) Business practices and information strategy in performance improvement. International Journal of Productivity and Quality Management, 4 (5/6). pp. 715-729.

Mandal, Purnendu, Venta, Enrique (Henry), and El-Houbi, Ashraf (2008) Business practices and performance in US manufacturing companies: an empirical investigation. International Journal of Business Excellence , 1 (1/2). pp. 141-159.

McCarthy, Breda (2008) Case study of an artists’ retreat in Ireland: an exploration of its business model. Social Enterprise Journal, 4 (2). pp. 136-149.

Ahmed, Rafiuddin (2008) Cost savings in contracting out when a contract fails: some Australian evidence. International Journal of Accounting Information Science and Leadership, 1 (2). pp. 75-88.

Hamilton, John R., and Blakeney, Kayla M. (2008) Information technology uptake. E-Business Review, 8. pp. 145-150.

Hamilton, John R. (2008) The services gateway framework: innovations for the customer interface. E-Business Review, VIII. pp. 140-144.

Hamilton, John (2007) Service value networks: into practice. Journal of Systems Science and Systems Engineering, 16 (4). pp. 414-424.

Manwa, Haretsebe, and Manwa, Farai (2007) Applicability of the western concept of mentoring to African organizations: a case study of Zimbabwean organizations. Journal of African Business, 8 (1). pp. 31-43.

Hamilton, John (2007) Service value networks: from theory to practice. E-Business Review, VII. pp. 96-106.

Hamilton, John (2007) Service value networks: into reality. Journal of E-Business, VII (1). pp. 24-40.

Hamilton, John, and Selen, Willem (2006) Service value encounters in the virtual service value chain: a conceptual framework. International Journal of Value Chain Management, 1 (2). pp. 139-158.

Hamilton, John (2006) Business-customer alignment in the Australian pharmaceutical industry. International Journal of Electronic Business, 4 (5). pp. 401-420.

Hamilton, John (2006) Benchmarking on-line services industries. Journal of Systems Science and Systems Engineering, 15 (1). pp. 48-69.

McCarthy, Breda (2006) Building and sustaining trust in networks: lessons from the performing arts. Irish Marketing Review, 18 (1). pp. 47-57.

Agarwal, Ashish, Shankar, Ravi, and Mandal, Purnendu (2006) Effectiveness of information systems in supply chain performance: a system dynamics study. International Journal of Information Systems and Change Management, 1 (3). pp. 241-261.

Hamilton, John, and Selen, Willem (2006) Service encounters in value networks: dimensions for pure service offerings. Metamorphosis, 5 (1). pp. 49-68.

Hamilton, John (2006) Service value networks: performance, value and the delivery of services. Journal of Digital Business, 1 (1). pp. 45-69.

Anwar, Sajid, and Hamilton, John (2005) Tourism into the future - towards 2020, and beyond. Tourism Recreation Research, 30 (3). pp. 77-85.

Hamilton, John (2005) Service value networks: a new approach to performance and the delivery of services. E-Business Review, 5. pp. 66-71.

Forbes, Linda, and Hamilton, John (2004) Building an international student market: educational-balanced scorecard solutions for regional Australian cities. International Education Journal, 5 (4). pp. 502-520.

Hamilton, John (2004) Service value networks: value, performance and strategy for the services industry. Journal of Systems Science and Systems Engineering, 13 (4). pp. 469-489.

Hamilton, John (2004) Modeling, information flows, performance, strategy and competitiveness across the service value chain. Journal of New Business Ideas and Trends, 2 (2). pp. 29-53.

McCarthy, Breda, and Torres, Ann M. (2004) A study of network typology in relation to the performing arts. International Journal of Entrepreneurship and Innovation, 6 (3). pp. 168-176.

Hamilton, John, and Selen, Willem (2004) Strategic positioning for real-estate management in Australia: implementing e-business for competitive advantage. International Journal of Electronic Business, 2 (4). pp. 383-403.

Hamilton, John, and Selen, Willem (2004) Enabling real estate service chain management through personalised Web interfacing using QFD. International Journal of Operations and Production Management, 24 (3). pp. 270-288.

Anwar, Sajid, Catley, Bob, and Zheng, Mingli (2004) Government policies and the growth of the manufacturing sector in Singapore. Journal of Business and Management, 9 (4). pp. 373-388.

Richards, Noel, and Lee-Ross, Darren (2004) Offshore teaching and learning: an exploratory Singaporean study. International Journal of Educational Management, 18 (4). pp. 260-265.

Sands, John, and McPhail, Janelle (2003) Choice criteria of listed Australian public companies for selecting an auditor: an exploratory study. International Journal of Business Studies, 11 (1). pp. 109-133.

Hamilton, John, and Selen, Willem (2003) A strategic path to competitive advantage for on-line, small-to-medium-sized enterprises within the service sector. Journal of New Business Ideas and Trends, 1 (1). pp. 20-37.

Hamilton, John, and Selen, Willem (2003) Development of a strategic positioning matrix for the internet-enabled real estate industry: an Australian perspective. E-Business Review, 3 (1). pp. 57-60.

McCarthy, Breda (2003) Strategy is personality-driven, strategy is crisis-driven: insights from entrepreneurial firms. Management Decisions, 41 (4). pp. 327-339.

McCarthy, Breda (2003) The impact of the entrepreneur's personality on the strategy-formation and planning process in SMEs. Irish Journal of Management, 24 (1). pp. 154-172.

Manwa, Haretsebe, and Black, Neil (2002) Influence of organizational culture on female and male upward mobility into middle and senior managerial positions: Zimbabwean banks and hotels. International Journal of Cross Cultural Management, 2 (3). pp. 357-373.

Mandal, Purnendu, Love, Peter E.D., and Gunasekaran, A. (2002) Towards a system dynamics modelling framework for quality in manufacturing. International Journal of Manufacturing Technology and Management, 4 (3/4). pp. 333-343.

Mandal, Purnendu, Love, Peter E.D., and Gunasekaran, A. (2002) A conceptual approach to modelling strategic issues to improve the performance and competitiveness of manufacturing. International Journal of Manufacturing Technology and Management, 4 (3/4). pp. 303-321.

Selen, Willem J., and Ashayeri, Jalal (2001) Manufacturing cell performance improvement: a simulation study. Robotics and Computer-Integrated Manufacturing, 17 (1-2). pp. 169-176.

Selen, Willem (2001) Learning in the new business school setting: a collaborative model. Learning Organization, 8 (3). pp. 106-113.

McCarthy, Breda (2000) Researching the dynamics of risk-taking and social learning: an exploratory study of Irish entrepreneurs. Irish Marketing Review, 13 (1). pp. 46-60.

McCarthy, Breda (2000) The cult of risk taking and social learning: a study of Irish entrepreneurs. Management Decision, 38 (8). pp. 563-574.

McCarthy, Breda, and Leavy, Brian (1998) The entrepreneur, risk perception and change over time: a typology approach. Irish Business and Administrative Research, 19 (1). pp. 126-140.

Book Chapter

Klimkeit, Dirk, and K., Thirumaran (2018) Conclusion to "Management of Shared Service Centers in Asia: examples from Malaysia and Singapore". In: Klimkeit, Dirk, and K., Thirumaran, (eds.) Management of Shared Service Centers in Asia: Examples from Malaysia and Singapore. GRIN Verlag, Munich, Germany, pp. 109-113.

Lyons, Sean, Schweitzer, Linda, and Ng, Eddy (2016) Generational differences in work values: Evidence from Canada. In: Sharabi, Moshe, (ed.) Generational Differences in Work Values & Ethics: an international perspective. Business Issues, Competition and Entrepreneurship . Nova Science Publishers, Inc., Hauppauge, New York, USA, pp. 3-18.

Ng, Eddy, and Stephenson, Jacqueline (2015) Individual, Teams and Organizational Benefits of managing Diversity: An Evidence-based Perspective. In: Bendl, Regine, Bleijenbergh, Inge, Henttonen, Elina, and Mills, Albert, (eds.) The Oxford Handbook of Diversity in Organizations. Oxford Handbooks . Oxford University Press, Oxford, United Kingdom, pp. 235-254.

Ng, Eddy S.W., and Johnson, Jasmine McGinnis (2015) Millennials: who are they, how are they different, and why should we care? In: Ronald J., Burke, Cary, Cooper, and Antoniou, Alexander-Stamatios, (eds.) The Multi-generational and Aging Workforce: challenges and opportunities. New Horizons in Management series . Edward Elgar Publishing, Cheltenham, UK, pp. 121-137.

Groutsis, Dimitria, Ng, Eddy S., and Ozturk, Mustafa Bilgehan (2014) Cross-cultural and diversity management intersections: lessons for attracting and retaining international assignees. In: Özbilgin, Mustafa F., Groutsis, Dimitria, and Harvey, William S., (eds.) International Human Resource Management. Cambridge University Press, New York, NY, USA, pp. 23-46.

Lyons, Sean T., Ng, Eddy S., and Schweitzer, Linda (2014) Launching a career: inter-generational differences in the early career stage based on retrospective accounts. In: Parry, Emma, (ed.) Generational Diversity at Work: new research perspectives. Routledge, Abingdon, UK, pp. 148-163.

Pryce, Josephine (2014) Safety on the line: balancing authentic experiences against risks and hazards. In: Conlin, Michael V., and Bird, Geoffrey R., (eds.) Railway Heritage and Tourism: global perspectives. Tourism and Cultural Change (37). Channel View Publications, Bristol, UK, pp. 73-89.

Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T.H., and Lages, Cristiana R. (2014) Service measurement and definition: challenges and limitations. In: Haynes, Kathryn, and Grugulis, Irena, (eds.) Managing Services: challenges and innovations. Oxford University Press, Oxford, UK, pp. 7-20.

Ng, Eddy, Haq, Rana, and Tremblay, Diane-Gabrielle (2014) A review of two decades of employment equity in Canada: progress and propositions. In: Klarsfeld, Alain, Booysen, Lize A.E., Ng, Eddy, Roper, Ian, and Tatli, Ahu, (eds.) International Handbook on Diversity Management at Work. Edward Elgar Publishing, Cheltenham, UK, pp. 46-67.

Moscardo, Gianna (2013) Business ethics, corporate governance and corporate social responsibility. In: Moscardo, Gianna, Lamberton, Geoffrey, Wells, Geoffrey, Fallon, Wayne, Lawn, Phillip, Rowe, Anna, Humphrey, Jacquelyn, Wiesner, Retha, Pettitt, Brad, Clifton, Don, Renouf, Marguerite, and Kershaw, Will, (eds.) Sustainability in Australian Business: principles and practice. Wiley-Blackwell, Milton, QLD, pp. 67-97.

Moscardo, Gianna (2013) Global development. In: Moscardo, Gianna, Lamberton, Geoffrey, Wells, Geoffrey, Fallon, Wayne, Lawn, Phillip, Rowe, Anna, Humphrey, Jacquelyn, Wiesner, Retha, Pettitt, Brad, Clifton, Don, Renouf, Marguerite, and Kershaw, Will, (eds.) Sustainability in Australian Business: principles and practice. Wiley-Blackwell, Milton, QLD, pp. 397-426.

Moscardo, Gianna (2013) Marketing and sustainability. In: Moscardo, Gianna, Lamberton, Geoffrey, Wells, Geoffrey, Fallon, Wayne, Lawn, Phillip, Rowe, Anna, Humphrey, Jacquelyn, Wiesner, Retha, Pettitt, Brad, Clifton, Don, Renouf, Marguerite, and Kershaw, Will, (eds.) Sustainability in Australian Business: principles and practice. Wiley-Blackwell, Milton, QLD, pp. 273-314.

Moscardo, Gianna (2013) Sustainability, economy and society. In: Moscardo, Gianna, Lamberton, Geoffrey, Wells, Geoffrey, Fallon, Wayne, Lawn, Phillip, Rowe, Anna, Humphrey, Jacquelyn, Wiesner, Retha, Pettitt, Brad, Clifton, Don, Renouf, Marguerite, and Kershaw, Will, (eds.) Sustainability in Australian Business: principles and practice. Wiley-Blackwell, Milton, QLD, pp. 1-34.

Ramanujam, Rohit (2012) Competitive Intelligence: the impact of management consulting on service businesses. In: Badri, Toppur N., and Gupta, Jatinder N.D., (eds.) Enhancing Competitiveness using Decision Sciences. Enhancing Competitiveness Using Decision Sciences, 1 . Macmillan Publishers India, New Delhi, India, pp. 283-289.

Lyons, Sean T., Ng, Eddy S., and Schweitzer, Linda (2012) Generational career shift: millennials and the changing nature of careers in Canada. In: Ng, Eddy S., Lyons, Sean, and Schweitzer, Linda, (eds.) Managing the New Workforce: international perspectives on the millennial generation. Edward Elgar Publishing, Cheltenham, Gloucestershire, UK, pp. 64-85.

McCarthy, Breda (2008) Vivas health. In: Cunningham, James A., and Harrington, Denis G., (eds.) Irish Management 2.0: new managerial priorities in a changing economy. Blackhall Publishing, Dublin, Ireland, pp. 157-177.

Hamilton, John (2007) Building and managing modern e-services. In: Zhang, Qingyu, (ed.) E-Supply Chain Technologies and Management. IGI Global, Hershey, PA, USA, pp. 53-78.

Hamilton, John (2007) Service value networks: delivering competitive e-services. In: Zhang, Qingyu, (ed.) E-Supply Chain Technologies and Management. Information Science Reference, Hershey, PA, USA, pp. 80-110.

Report

Prideaux, Murray, Hamilton, John, Tee, Singwhat, and Welters, Riccardo (2012) Townsville 400 2012: Findings and Recommendations. Report. James Cook University, Townsville, QLD, Australia.

Prideaux, Murray, Hamilton, John, Tee, Singwhat, and Welters, Riccardo (2011) Townsville 400: July 2011 Race and Festival Analysis [Report to V8 Supercars Australia Pty. Ltd.]. Report. James Cook University, Townsville, QLD, Australia.

Prideaux, Bruce, Hamilton, John, Tee, Singwhat, and Welters, Riccardo (2010) Townsville 400: July 2010 Race and Festival Analysis. Report. James Cook University, Townsville, QLD, Australia.

Gadek, Paul, Holden, Peter, and Bitomski, Jim (2005) Fostering collaborative regional development in biobased industries: a case study – stage 1. Report. Rural Industries Research and Development Corporation, Barton, ACT, Australia .

Conference Item

Gurtner, Yetta (2019) Business crisis management for local disaster events: lessons learnt in planning for the unexpected. In: [Presented at the Townsville Knowledge Exchange]. From: Townsville Knowledge Exchange Series, 26 March 2019, Townsville, QLD, Australia.

Rajendran, Diana, Ng, Eddy, Sears, Greg, and Ayub, Nailah (2018) Determinants of migrant career success: a study of recent skilled migrants in Australia. In: Proceedings of the 32nd Australian and New Zealand Academy of Management Conference. 138. p. 1697. From: ANZAM 2018: 32nd Australian & New Zealand Academy of Management Conference: managing the many faces of sustainable work, 4-7 December 2018, Auckland, New Zealand.

Lam, Andrew, and Ng, Eddy (2018) Progress in Affirmative Action: how backlash is holding us back. In: [Presented at the 32nd Annual Australian & New Zealand Academy of Management Conference]. From: ANZAM 2018: 32nd Annual Australian & New Zealand Academy of Management Conference, 4-7 December, Auckland, New Zealand.

Alhejji, Hussain, Garavan, Thomas, and Ng, Eddy (2018) Understanding inequality in employment: an analysis of the subjective context. In: [Presented at the University Forum for Human Resource Development Annual Conference]. From: UFHRD 2018: University Forum for Human Resource Development Annual Conference, 6-8 June 2018, Newcastle upon Tyne, UK.

Ng, Eddy S., Groutsis, Dimitria, and Rajani, Namita (2017) International students as self-initiated expatriates. In: [Presented at the Annual Meeting of the Academy of Management]. 11425. From: Annual Meeting of the Academy of Management, 4-8 August 2017, Atlanta, GA, USA.

Desti, Kannaiah (2016) Impact of corporate social responsibility practices on consumer behaviour: FMCGs in Tamil Nadu. In: Proceedings of the 38th International Business Research Conference. 505. From: 38th International Business Research Conference, 21-23 November 2016, Sydney, NSW, Australia.

Hamilton, John R., and Tee, Singwhat (2015) Engaging technologies-savvy consumers with the internet of things. In: Proceedings of the Fifteenth International Conference on Electronic Business. pp. 241-245. From: ICEB 2015: Fifteenth International Conference on Electronic Business: internet of things, 6-10 December 2015, Hong Kong, China.

Hamilton, John R., and Tee, Singwhat (2015) Presenting SEM models: journal and conference considerations. In: Proceedings of the 20th Asia Pacific Decision Sciences Institute Conference. 201. pp. 1-8. From: APDSI 2015: 20th Asia Pacific Decision Sciences Institute Conference, 19-24 July 2015, Hong Kong, China.

Kwok, Cara, Bates, Kimberly A., and Ng, Eddy S. (2015) Managing the aging nursing workforce in Canada. In: [Presented at the Administrative Sciences Association of Canada Conference]. From: ASAC 2015: Administrative Sciences Association of Canada Conference, 2015, Halifax, Canada.

Carter, Alison, Blackman, Anna, and Hicks, Ben (2014) Barriers to successful outcomes from coaching. In: Proceedings of the Fourth EMCC Mentoring and Coaching Conference. pp. 112-131. From: Fourth EMCC Mentoring and Coaching Conference, 26-27 June 2014, Paris, France.

Blackman, Anna, Carter, Alison, and Hay, Rachel (2014) Coaching for effectiveness: initial findings from an international survey. In: Proceedings of the Fourth EMCC Mentoring and Coaching Conference. pp. 52-76. From: Fourth EMCC Mentoring and Coaching Conference, 26-27 June 2014, Paris, France.

Tang, Chun Meng, Bhati, Abhishek, Budisantoso, Tjong, and Lee, Derrick (2014) When is the right time to fly? The case of southeast asian low-cost airlines. In: Proceedings of the Australian Academy of Business and Social Sciences Conference. From: AABSS 2014: Australian Academy of Business and Social Sciences Conference, 25-26 August 2014, Kuala Lumpur, Malaysia.

Wybrow, Roy, Taylor, Pauline, and Smorfitt, David (2013) Designing online assessment for improved student learning and experience. In: Proceedings of the Higher Education Research and Development Society of Australiasia Annual International Conference (36) pp. 524-534. From: 36th HERDSA Annual International Conference: Research and Development in Higher Education: the place of learning and teaching, 1-4 July 2013, Auckland, New Zealand.

Blackman, Anna (2013) Building community capacity by developing regional business networks: a case for business coaching. In: Conference Proceedings of BEST EN Think Tank. pp. 62-74. From: BEST Education Network Think Tank XIII: engaging communities in sustainable tourism development, 23-26 June 2013, Kuala Lumpur, Malaysia.

Mandal, Purnendu, and Chakraborty, Ayon (2013) A study on supply chain sustainability in Asia. In: Proceedings of the International Conference on Managing the Asian Century. pp. 601-608. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Hamilton, John, and Lynch, Paul (2012) Going the distance: leadership for tomorrow. In: Proceedings of the 12th Annual Hawaii International Conference On Business. pp. 514-522. From: 12th Annual Hawaii International Conference On Business, 24-27 May 2012, Honolulu, Hawaii.

Lynch, Paul, and Hamilton, John (2012) Looking forward, looking back: requisite organization and Rio Tinto Australia 2012. In: Proceedings of the 12th Annual Hawaii International Conference On Business. pp. 633-638. From: 12th Annual Hawaii International Conference On Business, 24-27 May 2012, Honolulu, Hawaii.

Chaiechi, Taha, Ciccotosto, Susan, Hamilton, John, Loban, Heron, and Pryce, Josephine (2012) What shadows will sovereign debt cast across the decade? In: Proceedings of the 12th Annual Hawaii International Conference On Business. pp. 523-542. From: 12th Annual Hawaii International Conference On Business, 24-27 May 2012, Honolulu, Hawaii.

Ramanujam, Rohit (2012) Management consulting: delivering service value within services businesses. In: UNSPECIFIED (1) 2B1. pp. 1-26. From: APUGSM 2012 Advancements in Business, Economics and Innovation Management Research, 20-21 January 2012, Beppu, Japan.

Blackman, Anna (2012) Examining the relationship between different elements of the coaching process and its perceived effectiveness. In: Abstracts from 2nd European Mentoring and Coaching Research Conference. p. 1. From: 2nd European Mentoring and Coaching Research Conference, 3-4 July 2012, Sheffield, UK.

Blackman, Anna, and Moscardo, Gianna (2012) Exploring the coaching experience: analysing coachee perspectives on factors contributing to coaching effectiveness. In: Developing Mentoring & Coaching Research and Practice: papers from the 2nd EMCC research conference. pp. 5-19. From: EMCC Annual Mentoring and Coaching Research Conference 2012, 3-4 July 2012, Sheffield, UK.

Hamilton, John, Prideaux, Murray, and Tee, Singwhat (2011) Monitoring customer groups: a sports event satisfaction study. In: Proceedings of the 11th International Conference on Electronic Business. pp. 50-53. From: 11th International Conference on Electronic Business, 29 November- 2 December 2011, Bangkok, Thailand.

Cassidy, Leonie, and Hamilton, John (2011) Website benchmarking: evaluating scaled and dichotomous approaches. In: Proceedings of the 11th International Conference on Electronic Business. pp. 408-412. From: 11th International Conference on Electronic Business, 29 November- 2 December 2011, Bangkok, Thailand.

Cassidy, Leonie, and Hamilton, John (2011) Website benchmarking: theoretical and measurement aspects. In: Proceedings of the 11th International Conference on Electronic Business. pp. 413-416. From: 11th International Conference on Electronic Business, 29 November- 2 December 2011, Bangkok, Thailand.

Hamilton, John, and Tee, Singwhat (2011) The business customer alignment index. In: Proceedings of the 11th International Conference on Electronic Business. pp. 45-49. From: 11th International Conference on Electronic Business, 29 November- 2 December 2011, Bangkok, Thailand.

Hamilton, John, and Tee, Singwhat (2011) The iPad: a tablet toolkit supporting blended and flexible learning. In: Proceedings of the 11th International Conference on Electronic Business. pp. 93-97. From: 11th International Conference on Electronic Business, 29 November- 2 December 2011, Bangkok, Thailnad.

Prideaux, Murray (2011) Choosing a career in Papua New Guinea: a context of leadership barriers. In: Proceedings of the 25th Annual Australian and New Zealand Academy of Management Conference: the future of work and organisations. ANZAM2011-329. pp. 1-18. From: ANZAM 2011 25th Annual Australian and New Zealand Academy of Management Conference: the future of work and organisations, 7-9 December 2011, Wellington, New Zealand.

Hamilton, John, and Tee, Singwhat (2009) The cone of learning: a tertiary level empirical study across traditional, blended, and flexible learning modes. In: Proceedings of the Ninth International Conference on Electronic Business 2009 (9) pp. 1030-1036. From: Ninth International Conference on Electronic Business, 30 November 2009 - 4 December 2009, Macau, China.

Hamilton, John, and Tee, Singwhat (2009) The value-expectations model: a service industry relationship for targeting customers. In: Proceedings of the Ninth International Conference on Electronic Business (9) pp. 929-931. From: Ninth International Conference on Electronic Business, 30 November 2009 - 4 December 2009, Macau, China.

Hamilton, John R., Selen, Willem J.H., and Sen, Tayyar (2008) An exploratory analysis of business intelligence practices in two travel agencies in Ankara, Turkey. In: Proceedings of the 2nd Tropical Hospitality and Tourism Symposium (2) pp. 1-14. From: Chaos to Clarity: the role of small to medium sized tourist firms in a mature market, 31 October 2008, Cairns, QLD, Australia.

Hamilton, John, and Tee, Singwhat (2008) Systems alignment: linking tertiary institution learning modes and graduate attributes to business enhancement. In: Proceedings of the Eighth International Conference on Electronic Business 2008. pp. 146-154. From: Eight International Conference on Electronic Business: Enriching Global Business Practices, 30 September - 3 October 2008, Hawaii, USA.

Hamilton, John (2008) Business on-line solution pathways to customer targeting. In: Proceedings of 8th Annual Hawaii International Conference On Business (8) pp. 922-937. From: 8th Annual Hawaii International Conference On Business, 22-25 May 2008, Honolulu, Hawaii, USA.

Hamilton, John R. (2008) Approaches to customer-focused e-marketing. In: Proceedings of the Eighth International Conference on Electronic Business 2008 (8) pp. 198-204. From: Eighth International Conference on Electronic Business 2008, 30 September - 3 October 2008, Waikoloa, Hawaii, USA.

Hamilton, John, and Selen, Willem (2008) A multi-agent business intelligence framework for the travel sector. In: Proceedings of the Eighth International Conference on Electronic Business (8) pp. 36-42. From: Eighth International Conference on Electronic Business, 30 September-3 October 2008, Hawaii, USA.

Smorfitt, D.B. (2008) The role of government policy in facilitating investment in forestry: local and national issues. In: Small-scale Rural Forest Use and Management: Global Policies versus Local Knowledge, IUFRO International Symposium, Pre-conference Proceedings. pp. 1-11. From: Small-scale Rural Forest Use and Management: Global Policies versus Local Knowledge, 23-27 June 2008, Gérardmer, France.

Hamilton, John (2008) The service value networks management toolkit. In: Proceedings of the 8th Annual Hawaii International Conference on Business (8) pp. 957-962. From: 8th Annual Hawaii International Conference on Business, 22 - 25 May 2008, Honolulu, Hawaii.

Hamilton, John (2007) Building customer strategy across virtual and physical service industry environments. In: Proceedings of the 38th Annual Meeting of the Decision Sciences Institute. pp. 5441-5446. From: 38th Annual Meeting of the Decision Sciences Institute, 17-20 November 2007, Phoenix, AZ, USA.

Hamilton, John (2007) Building service value networks. In: Proceedings of the 7th Annual Hawaii International Conference on Business. From: 7th Annual Hawaii International Conference on Business, 24-27 May 2007, Honolulu, Hawaii.

Hamilton, John (2007) Customer strategy in services industries. In: Proceedings of the Seventh International Conference on Electronic Business. pp. 133-139. From: ICEB 2007 Seventh International Conference on Electronic Business: Service Innovation and Value Creation in Experience Economy, 2-6 December 2007, Taipei, Taiwan.

Lui, Siu Man, and Qiu, Ling (2007) Individual privacy and organizational privacy in business analytics. In: Proceedings of the 40th Annual Hawaii International Conference 2007. From: Hawaii International Conference on System Sciences, 3-6 January 2007, Hawaii.

Hamilton, John (2007) Porter's: 'strategy and the internet' revisited. In: Proceedings of the 2007 International Conference on Service Systems and Service Management. From: 2007 International Conference on Service Systems and Service Management, 9-11 June 2007, Chengdu, China.

Hamilton, John (2007) Service industry business-customer encounters. In: Proceedings of the Seventh International Conference on Electronic Business. pp. 145-154. From: ICEB 2007 Seventh International Conference on Electronic Business: Service Innovation and Value Creation in Experience Economy, 2-6 December 2007, Taipei, Taiwan.

Hamilton, John (2007) Service value networks and the strategic marketspace matrix. In: Proceedings of the 7th Annual Hawaii International Conference on Business. From: 7th Annual Hawaii International Conference on Business, 24-27 May 2007, Honolulu, Hawaii.

Forbes, Linda, and Hamilton, John (2007) Winning international students to regional Australia: the case for Cairns. In: Proceedings of the 7th Annual Hawaii International Conference on Business. From: 7th Annual Hawaii International Conference on Business, 24-27 May 2007, Honolulu, Hawaii.

Lui, Carrie Siu Man Lui, and Hui, Wendy (2007) A comparative study of web content accessibility of public and private organizations in Australia. In: Proceedings of the 8th IBIMA Conference on Information Management in the Networked Economy. pp. 574-582. From: 8th IBIMA Conference on Information Management in the Networked Economy, 20-22 June 2007, Dublin, Ireland.

Lui, Siu Man, and Yu, Calvin Chun (2007) An investigation of web presence and business intelligence of Australian game development companies using webometrics indicators. In: Proceedings of the Thirteenth Australasian World Wide Web Conference 2007. From: AusWeb07, 30 June- 4 July 2007, Coffs Harbour.

Hamilton, John (2006) Improving XYZ.com's backpacker web solution. In: Proceedings of the 6th Annual Hawaii International Conference on Business. From: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu, Hawaii.

Hamilton, John (2006) International education marketing: a VET pathway. In: Proceedings of the 6th Annual Hawaii International Conference on Business. From: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu, Hawaii.

Hamilton, John (2006) The business-customer servicing equation. In: Proceedings of the 6th Annual Hawaii International Conference on Business. From: 6th Annual Hawaii International Conference on Business, 25-28 May 2006, Honolulu, Hawaii.

Anwar, Sajid, and Hamilton, John (2005) Singapore's financial, economic, and business management: analysis of the Asian Financial Crisis. In: Proceedings of the 2005 Hawaii International Conference on Business. pp. 1-13. From: 2005 Hawaii International Conference on Business, 26-29 May, 2005, Honolulu, Hawaii, USA.

Forbes, Linda, and Hamilton, John (2005) International students: the choice of Cairns as a regional destination. In: Proceedings of the Australian International Education Conference 2005. From: Australian International Education Conference 2005: Opportunities in a challenging environment, 11 - 14 Oct 2005, Gold Coast, QLD, Australia.

Anwar, Sajid, and Hamilton, John (2005) The Knowledge Economy - 2020 and beyond: future innovations, implications and challenges for Australian tourism. In: Proceedings of ABBSA Conference 2005. pp. 938-974. From: ABBSA Conference 2005, 5-7 August 2005, Cairns, QLD, Australia.

Hamilton, John, and Wybrow, Roy (2005) The Webquality Analyser: benchmarking industry websites. In: Proceedings of the Fifth International Conference on Electronic Business. pp. 795-803. From: Enhancing logistics and supply chain competence through e-business, 5-9 December 2005, Hong Kong.

Hamilton, John, and Selen, Willem (2005) An e-enabled service value network for the pharmaceutical industry. In: Proceedings of the Fifth International Conference on Electronic Business. pp. 267-273. From: Enhancing logistics and supply chain competence through e-business, 5-9 December 2005, Hong Kong.

Hamilton, John (2004) E-Logistics comparative positioning model: a multi-national enterprise airline study. In: Proceedings of the Fourth International Conference on Electronic Business (ICEB2004) (1) pp. 93-100. From: Fourth International Conference on E-business (ICEB2004), 5-9 December 2004, Beijing, China.

Forbes, Linda, and Hamilton, John R. (2004) The marketing of regional Australia: strategies to increase the numbers of international students studying outside capital cities. In: Proceedings of 18th IDP Australian International Education Conference. pp. 1-15. From: International Education: The path to cultural understanding and development, 5 - 8 October 2004, Sydney.

Hamilton, John (2004) The virtual service value-chain: disruptive technology delivering competitive advantage for the services industry. In: Proceedings of the Fourth International Conference on Electronic Business ( ICEB2004 ) (1) pp. 211-218. From: Fourth International Conference on Electronic Business ( ICEB2004 ), 5-9 December 2004, Beijing, China.

McPhail, Janelle, Fogarty, Gerard, and Walker, Rhett H. (2003) Understanding older consumers’ usage of self-service banking technologies: test of two models. In: Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003. pp. 2230-2237. From: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003, 1-3 December 2003, Adelaide, SA, Australia.

Hamilton, John, and Selen, Willem (2003) Development of a regional real estate portal exhibiting an extended customer value proposition. In: Proceedings of EurOMA-POMS Conference 2003 (1) pp. 903-912. From: One world? One view of Om? The challenges of integrating research & practice, 16-18 June 2003, Como, Italy.

Hamilton, John, Hughes, Kate, and Selen, Willem (2003) E-Business enabled networks and Fourth Party Logistics (4PL) providers: an overview. In: Proceedings of the Third International Conference on Electronic Business (ICEB 2003). pp. 1-7. From: Third International Conference on Electronic Business (ICEB 2003), 9-13 December 2003, Singapore.

Hamilton, John, and Gunesh, Reshmee (2003) Incorporating customer interface-marketing design elements to leverage strategic positioning in the on-line real estate industry. In: Proceedings of the Third Hawaii International Conference on Business. pp. 1-9. From: Third Hawaii International Conference on Business, 18-21 June 2003, Honolulu, Hawaii.

Gunesh, Kailesh, and Hamilton, John (2003) Logistics - a pathway towards 'sustainable' competitive advantage for the multinational enterprise. In: Proceedings of the Third International Conference on Electronic Business (ICEB 2003). pp. 1-10. From: Third International Conference on Electronic Business (ICEB 2003), 9-13 December 2003, Singapore.

Hamilton, John, and Selen, Willem (2003) The strategic positioning matrix - a scalable, competitive model for the on-line real-estate company. In: Proceedings of the Third Hawaii International Conference on Business. pp. 1-13. From: The Third Hawaii International Conference on Business, 18-21 June 2003, Honolulu, Hawaii.

Hamilton, John, and Selen, Willem (2002) Learning in a demand chain management framework: directions for business education. In: Proceedings of the 33rd Annual Meeting of the Decision Sciences Institute. pp. 900-905. From: 33rd Annual Meeting of the Decision Sciences Institute, 23-26 November 2002, San Diego, California.

Book

Buvaneswari, P.S., Shanthi, R., Desti, Kannaiah, and Ragavan, N. (2015) Sustainable Management Practices: Trends, Issues and Challenges. Glow Plus, India.

Mandal, Purnendu (2013) Proceedings of the International Conference on Managing the Asian Century: ICMAC 2013. Springer, Singapore.

Moscardo, Gianna, Lamberton, Geoffrey, Wells, Geoffrey, Fallon, Wayne, Lawn, Phillip, Rowe, Anna, Humphrey, Jacquelyn, Wiesner, Retha, Pettitt, Brad, Clifton, Don, Renouf, Marguerite, and Kershaw, Will (2013) Sustainability in Australian Business: principles and practice. Wiley-Blackwell, Milton, QLD.

Laha, Dipak, and Mandal, Purnendu (2009) Handbook of Computational Intelligence in Manufacturing and Production Management. Information Science Reference (IGI Global), Hershey, PA, USA.

Thesis

Ramanujam, Rohit (2020) Delivering competitiveness across management consulting firm and client firm boundaries. PhD thesis, James Cook University.

Prince, Kylie Ann (2018) Digital leadership: transitioning into the digital age. PhD thesis, James Cook University.

Mohamed, Mohamed Nazir Riad (2017) Influence of virtual world end-user motives on social capital. PhD thesis, James Cook University.

Hariri, Hasan (2011) Leadership styles, decision-making styles, and teacher job satisfaction: an Indonesian school context. PhD thesis, James Cook University.

Blackman, Anna Claire (2007) The effectiveness of business coaching: an empirical analysis of the factors that contribute to successful outcomes. PhD thesis, James Cook University.