Management consulting: delivering service value within services businesses

Ramanujam, Rohit (2012) Management consulting: delivering service value within services businesses. In: UNSPECIFIED (1) 2B1. pp. 1-26. From: APUGSM 2012 Advancements in Business, Economics and Innovation Management Research, 20-21 January 2012, Beppu, Japan.

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This study investigates how management consulting can moderate/mediate the competitive intelligence, business value relationship of service businesses. It explores the competitive intelligences of service businesses and investigates how they collectively deliver sustainable business advantage. It researches how management consulting tools can deliver additional business value. Collective intelligence value consultancy moderation (CIVCM) model for management consulting within service businesses is provided. Competitive intelligences for service businesses may be considered as a function of eight constructs (futures management, operations management, strategic leadership, organizational structure, human resource management, information technology, collective intelligence, and innovation). These in turn influence the deliverable service business value which is measured as economic value, performance value, quality value, service value, and their influence on customer satisfaction. To deliver service value from competitive intelligences, service businesses may engage management consulting firms. These firms apply their management tools (portfolio management, performance management, change management, marketing management, process management, and innovation) to the business’s intelligences and deliver added value to the existing service businesses. Hence, the study investigates the influence of management consulting processes and explains how various consulting tools affect the relationship between competitive intelligence and the service business value. The research adopts a quantitative data analysis approach and highlights significant constructs and pathways to improve business competitiveness. A four step mixed-methods exploratory research and survey design comprising quantitative and Delphi techniques is utilized. A two-stage stratified sampling procedure is used to survey approximately four hundred service businesses. Survey data is collected online and by mail. Qualitative data is collected via face-to-face video conferencing interviews. Factor analysis and structure equation modelling (SEM) is employed to test the hypothesis. The influence of consulting process (moderating / interacting) is examined using the SEM pathway total effects approach. This research advances empirical knowledge of strategic management.

Item ID: 19689
Item Type: Conference Item (Non-Refereed Research Paper)
ISSN: 2186-6104
Keywords: management consulting, competitive intelligence, collective, business value, service
Additional Information:

This study acknowledges the contributions of Associate Professor John Hamilton and Dr. Singwhat Tee at James Cook University, Australia. Queensland Program for Japanese Education is sponsoring the conference travel and research program through a grant.

Funders: The Queensland Program for Japanese Education, James Cook University
Date Deposited: 23 May 2013 00:11
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150399 Business and Management not elsewhere classified @ 100%
SEO Codes: 89 INFORMATION AND COMMUNICATION SERVICES > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified @ 100%
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