Impact of corporate social responsibility practices on consumer behaviour: FMCGs in Tamil Nadu

Desti, Kannaiah (2016) Impact of corporate social responsibility practices on consumer behaviour: FMCGs in Tamil Nadu. In: Proceedings of the 38th International Business Research Conference. 505. From: 38th International Business Research Conference, 21-23 November 2016, Sydney, NSW, Australia.

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Business enterprises are traditionally known as engines for driving the economic performance of an entity, its success being measured in terms of high returns on equity and its contribution to the development of the society. The business enterprises get everything from the society for its survival and it is the obligation of the enterprise to return positive attitudes towards the society. If it fails to meet the expectations of the society, the society will punish the firm through their purchase behavior. Hence, the success of any business enterprise depends mainly on the ethical behavior of the enterprise towards the society. The Indian Government has made mandatory the CSR provisions and almost all the companies are actively engage in CSR activities. Fast Moving Consumer Goods (FMCGs) are the fastest growing industry in India and number of FMCGs companies are doing different CSR practices. Hence, it is essential to study about the impact of Corporate Social Responsibility practices on consumer behavior with reference to FMCGs in Tamil Nadu. For this, 600 responses were collected from selected corporations in Tamil Nadu by a structured questionnaire. Convenience sampling technique has been adopted to collect the primary data. The consumers who are the users of FMCG and knows CSR practices are the respondents of this study. The study concluded that there has been a positive impact among the consumers as the consumers in Tamil Nadu considered CSR in their purchase evaluation criteria, and they give much importance to CSR related products etc.

Item ID: 46749
Item Type: Conference Item (Abstract / Summary)
ISBN: 978-1-925488-20-3
Date Deposited: 11 Jan 2017 01:53
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150399 Business and Management not elsewhere classified @ 50%
13 EDUCATION > 1399 Other Education > 139999 Education not elsewhere classified @ 50%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9099 Other Commercial Services and Tourism > 909999 Commercial Services and Tourism not elsewhere classified @ 50%
93 EDUCATION AND TRAINING > 9399 Other Education and Training > 939999 Education and Training not elsewhere classified @ 50%
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