Chakraborty, Ayon, and Leyer, Michael (2013) Developing a Six Sigma framework: perspectives from financial service companies. International Journal of Quality & Reliability Management, 30 (3). pp. 256-279.

Bhat, Vishwas M., Mishra, Rajesh P., Sundarakrishna, Sainarayanan, and Chakraborty, Ayon (2013) Classification based reliability growth prediction on data generated by multiple independent processes. In: Proceedings of the International Conference on Managing the Asian Century. pp. 429-439. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Chakraborty, Ayon, and Siriwardane, Harshini (2013) Identification of positive deviance: methodology development. In: Proceedings of the International Conference on Managing the Asian Century. pp. 421-428. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Wickramasinghe, Ananda, Gamage, Helan R., and Chakraborty, Ayon (2013) Inquisitiveness in organisational life: finding things in unusual places. In: Proceedings of the International Conference on Managing the Asian Century. pp. 405-411. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Chakraborty, Ayon, and Chuan, Tan Kay (2013) An empirical analysis on Six Sigma implementation in service organisations. International Journal of Lean Six Sigma, 4 (2). pp. 141-170.

Mandal, Purnendu, and Chakraborty, Ayon (2013) A study on supply chain sustainability in Asia. In: Proceedings of the International Conference on Managing the Asian Century. pp. 601-608. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Chakraborty, Ayon, and Tan, Kay (2012) Qualitative and quantitative analysis of Six Sigma in service organizations. In: Aized, Tauseef, (ed.) Total Quality Management and Six Sigma. InTech, Rijeka, Croatia, pp. 247-286.

Chakraborty, Ayon, and Stewart, Glenn (2012) Strategy taxonomy and classification system development – study of two state governments. In: Proceedings of the 6th International Conference on Management of Innovations and Technology. pp. 140-145. From: 6th International Conference on Management of Innovations and Technology, 11 – 13 June 2012, Sanur Bali, Indonesia.

Chakraborty, Ayon, and Tan, Kay Chuan (2012) Case study analysis of Six Sigma implementation in service organisations. Business Process Management Journal, 18 (6). pp. 992-1019.

Chakraborty, A., and Leyer, M. (2011) Developing a framework for Six Sigma in financial service institutions: empirical evidence from expert interviews. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management. pp. 799-803. From: 2011 IEEE International Conference on Industrial Engineering and Engineering Management, 6-9 December 2011, Singapore.

Leyer, M., and Chakraborty, A. (2011) Implementing a Six Sigma initiative in financial service companies. In: International Conference on Quality and Reliability (ICQR). pp. 521-525. From: 2011 IEEE International Conference on Quality and Reliability (ICQR 2011), 14–17 September 2011, Bangkok, Thailand.

Stewart, Glenn, and Chakraborty, Ayon (2011) Public sector strategy classification system for shared service identification. In: AMCIS Proceedings. pp. 1-8. From: Proceedings of the Seventeenth Americas Conference on Information Systems, 4th-7th August, 2011, Detroit, Michigan.

Stewart, Glenn, and Chakraborty, Ayon (2010) Service identification through value chain analysis and prioritization. In: Proceedings of the 16th Americas Conference on Information Systems 2010. pp. 1-12. From: 16th Americas Conference on Information Systems (AMCIS): sustainable IT collaboration around the globe, 12-15 August 2010, Lima, Peru.

Stewart, Glenn, and Chakraborty, Ayon (2010) Strategy content analysis for service identification: a case study on government agencies. In: Proceedings of the 5th International Conference on Qualitative Research in IT and IT in Qualitative Research. pp. 1-11. From: QualIT 2010: 5th International Conference on Qualitative Research in IT and IT in Qualitative Research, 29-30 November 2010, Brisbane, QLD, Australia.

Chuan, Tan Kay, Goudarzlou, Atarod, and Chakraborty, Ayon (2009) Bibliometric analysis of service science research: focus on contribution from Asia. In: Proceedings of the International Conference on Industrial Engineering and Engineering Management. pp. 1273-1276. From: 2009 IEEE Conference on International Engineering and Engineering Management, 8–11 December 2009, Hong Kong.

Chuan, Tan Kay , and Chakraborty, Ayon (2009) Room for improvement. Six Sigma Forum Magazine, 9 (1). pp. 20-24.

Chakraborty, A., and Tan, K.C. (2008) Case study analysis of Six Sigma in Singapore service organizations. In: Proceedings of the International Conference on Service Systems and Service Management . pp. 128-133. From: Fifth International Conference on Service Systems and Service Management , 30 June – 2 July 2008, Melbourne, Australia.

Chakraborty, A., and Tan, K.C. (2007) A survey on Six Sigma implementation in Singapore service industries. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management. pp. 1428-1432. From: 2007 IEEE International Conference on Industrial Engineering and Engineering Management, 2-5 December 2007, Singapore.

Chakraborty, Ayon, and Tan, Kay Chuan (2006) The extent of Six Sigma methodologies usage in services. In: Proceedings of the International Association for the Management of Technology (IAMOT) EuroMOT Conference. pp. 1-8. From: International Association for the Management of Technology (IAMOT) EuroMOT Conference 2006, 10 – 12 September 2006, Birmingham, UK. (Unpublished)

Chakraborty, A., and Tan, K.C. (2006) Applying Six-Sigma in the service industry: a review and case study in call center services. In: Proceedings of the IEEE International Conference on Management of Innovation and Technology (2) pp. 728-732. From: 2006 IEEE International Conference on Management of Innovation and Technology, 21-23 June 2006, Singapore.