Strategy content analysis for service identification: a case study on government agencies

Stewart, Glenn, and Chakraborty, Ayon (2010) Strategy content analysis for service identification: a case study on government agencies. In: Proceedings of the 5th International Conference on Qualitative Research in IT and IT in Qualitative Research. pp. 1-11. From: QualIT 2010: 5th International Conference on Qualitative Research in IT and IT in Qualitative Research, 29-30 November 2010, Brisbane, QLD, Australia.

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Abstract

In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of an integrated and flexible enterprise accessing complex systems landscapes through service oriented architecture (SOA). This paper describes the analysis of strategies to detect supporting business services. These services can then be delivered in a variety of ways: web-services, new application services or outsourced services. The focus of this paper is on strategy content analysis to identify those strategies that are common to lines of business and thus can be supported through shared services. A case study of a state government is used to show the analytical method and the detection of shared strategies.

Item ID: 25633
Item Type: Conference Item (Research - E1)
ISBN: 978-1-921760-07-5
Keywords: service modelling, service-oriented enterprises (SOE), business process management, business strategy, business-IT alignment
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Date Deposited: 10 Dec 2014 06:14
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%
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