Qualitative and quantitative analysis of Six Sigma in service organizations

Chakraborty, Ayon, and Tan, Kay (2012) Qualitative and quantitative analysis of Six Sigma in service organizations. In: Aized, Tauseef, (ed.) Total Quality Management and Six Sigma. InTech, Rijeka, Croatia, pp. 247-286.

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View at Publisher Website: http://dx.doi.org/10.5772/46104
 
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Abstract

[Extract] Quality management has long been established as an important strategy for achieving competitive advantage. The aim of the businesses may differ, but the importance of customers is a matter of common interest. The ability of the organizations to adapt to new customer requirements in a globalized market is of vital importance for long-term success. Traditional quality initiatives such as statistical quality control, zero defects, and total quality management, have been key initiatives for many years. In last two decades, Six Sigma evolved as a new quality management initiative and now many organizations are working towards its implementation.

Item ID: 25638
Item Type: Book Chapter (Research - B1)
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Book Open Access from publisher website

ISBN: 978-953-51-0688-3
Date Deposited: 18 Apr 2013 04:15
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150313 Quality Management @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%
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