Service identification through value chain analysis and prioritization

Stewart, Glenn, and Chakraborty, Ayon (2010) Service identification through value chain analysis and prioritization. In: Proceedings of the 16th Americas Conference on Information Systems 2010. pp. 1-12. From: 16th Americas Conference on Information Systems (AMCIS): sustainable IT collaboration around the globe, 12-15 August 2010, Lima, Peru.

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In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of an integrated and flexible enterprise accessing complex systems landscapes through service oriented architecture (SOA). This paper describes the deconstruction of an enterprise into business services using value chain analysis as each element in the value chain can be rendered as a business service in the SOA. These business services are explicitly linked to the attainment of specific organizational strategies and their contribution to the attainment of strategy is assessed and recorded. This contribution is then used to provide a rank order of business service to strategy. This information facilitates executive decision making on which business service to develop into the SOA. The paper describes an application of this Critical Service Identification Methodology (CSIM) to a case study.

Item ID: 25632
Item Type: Conference Item (Research - E1)
ISBN: 978-3-642-15140-8
Keywords: BPM, service identification, SOA
Date Deposited: 06 Sep 2013 04:46
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%
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