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Chaw, Lee Yen, and Tang, Chun Meng (2019) Online accommodation booking: what information matters the most to users? Information Technology & Tourism, 21 (3). pp. 369-390.

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Chuan, Tan Kay , and Chakraborty, Ayon (2009) Room for improvement. Six Sigma Forum Magazine, 9 (1). pp. 20-24.

Chakrabarty, Ayon, and Chuan, Tan Kay (2009) An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore. Management Research News, 32 (7). pp. 614-632.

Chang, Shu-yun (2007) A cross cultural comparison of food preferences employing risk perception and novelty seeking influences. PhD thesis, James Cook University.

H

Hsiao, Aaron (2017) Minorities' job satisfaction and organisational commitment in hospitality industry. International Journal of Culture, Tourism and Hospitality Research, 11 (2). pp. 211-226.

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J

Johns, Nick, Lee-Ross, Darren, and Tyas, Phil (2000) SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry. Journal of Quality Assurance in Hospitality & Tourism, 1 (1). pp. 13-29.

K

Kamble, Zilmiyah, Doan, Quoc Toan, Nguyen, Hoai Nam, Zeng, Zeqi, and Zihui, Liao Liao (2020) The significance of online reviews for hotel entrepreneurial success. In: Masouras, Andreas, Maris, Georgios, and Kavoura, Androniki, (eds.) Entrepreneurial Development and Innovation in Family Businesses and SMEs. Business Science Reference . IGI Global, Hershey, PA, USA, pp. 75-86.

Kamble, Zilmiyah, and Rebelo, Sofia (2011) Team teaching: an imperative for an international curriculum in hospitality management. In: Internationalisation of Higher Education. pp. 302-314. From: INCONSYM 2010, 14-15 October 2010, Pune, India.

L

Lugosi, Peter, Robinson, Richard N.S., Golubovskaya, Maria, and Foley, Laura (2016) The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings. International Journal of Hospitality Management, 54. pp. 84-94.

Lee-Ross, Darren (2013) Human resource management, service delivery and the job satisfaction/alienation paradox: a hospitality industry perspective. Asia-Pacific journal of Innovation in Hospitality and Tourism, 2 (2). pp. 211-226.

Lee-Ross, Darren (2001) A comparison of hospitality and healthcare service predispositions. In: Proceedings of the 11th Australian Tourism and Hospitality Research Conference. pp. 209-217. From: CAUTHE 2001: Capitalising on Research, 7-10 February 2001, Canberra, ACT, Australia.

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P

Pryce, Josephine (2020) Managing workers in hospitality operations. In: Kenyon, Alexandra, Robinson, Peter, and Musgrave, James, (eds.) Managing Hospitality Experiences. CABI, Wallingford, Oxfordshire, UK, pp. 46-66.

Pryce, Josephine (2014) Work values: a formidable domain within the context of people's lives. Etropic: electronic journal of studies in the tropics, 13 (2). pp. 20-35.

Pryce, Josephine, Chaiechi, Taha, and Bhati, Abhishek (2013) Visitor interest in heritage railways of Asia. In: Proceedings of the International Conference on Managing the Asian Century. pp. 559-566. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

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Suryanarayanan, Sriram, Srinivasan, Shwetha, Lin, Wenxin, Wang, Linxin, and Sabharwal, Jagdeep Kaur (2021) Managing customer expectations: a study of two four-star hotels in Malaysia and Singapore. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 41-53.

T

Thanksooks, Jarujes (2014) The development of domestic hotels in Thailand: "tracing the past, seeing the present and predicting the future". PhD thesis, James Cook University.