A comparison of hospitality and healthcare service predispositions

Lee-Ross, Darren (2001) A comparison of hospitality and healthcare service predispositions. In: Proceedings of the 11th Australian Tourism and Hospitality Research Conference. pp. 209-217. From: CAUTHE 2001: Capitalising on Research, 7-10 February 2001, Canberra, ACT, Australia.

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Abstract

This aims of this study were to test an instrument designed to elicit 'service predispositions' of workers and then to make a comparison of these predispositions between nurses and hospitality foodservers. Initial results of the psychometric properties of the Service Predisposition Instrument (SPI) were encouraging. Therefore, the service attitudes of nurses from two National Health Service Trusts were compared with those of hospitality foodservice workers in two large hotels. Overall, both groups were found to have similar positive service predispositions. However, significant differences were present between groups for certain service dimensions.

Item ID: 14614
Item Type: Conference Item (Research - E1)
ISBN: 978-0-85889-832-5
Keywords: healthcare; hospitality; service predisposition
Date Deposited: 21 Sep 2017 04:01
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150401 Food and Hospitality Services @ 51%
11 MEDICAL AND HEALTH SCIENCES > 1110 Nursing > 111099 Nursing not elsewhere classified @ 49%
SEO Codes: 92 HEALTH > 9202 Health and Support Services > 920210 Nursing @ 51%
90 COMMERCIAL SERVICES AND TOURISM > 9099 Other Commercial Services and Tourism > 909901 Hospitality Services @ 49%
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