Perceived organizational diversity and employee behavior

Hsiao, Aaron, Auld, Chris, and Ma, Emily (2015) Perceived organizational diversity and employee behavior. International Journal of Hospitality Management, 48. pp. 102-112.

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Abstract

While the impact of organizational diversity on employee work outcomes has received significant research attention, there is a dearth of literature in hospitality settings, particularly in Eastern cultures. Integrating the Social Identity Theory and diversity literature, this study, using data collected from 22 hotels in Taiwan, examined the relationship of perceived organizational diversity with Job Performance (JP), Organizational Citizenship Behaviors (OCB) and Turnover Intention. The results indicated that the level of diversity perceived by hotel employees, significantly influenced employee JP and OCB. Ethnicity status also moderated the relationship between the perception of diversity levels and employee turnover intention. Specifically, a negative relationship between perceived diversity and turnover intention was observed among indigenous employees while a positive relationship was observed among non-indigenous employees.

Item ID: 41912
Item Type: Article (Refereed Research - C1)
Keywords: organizational diversity, employee performance, organizational citizenship, turnover intention
ISSN: 1873-4693
Date Deposited: 08 Dec 2015 17:09
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150402 Hospitality Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9099 Other Commercial Services and Tourism > 909901 Hospitality Services @ 100%
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