The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings

Lugosi, Peter, Robinson, Richard N.S., Golubovskaya, Maria, and Foley, Laura (2016) The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings. International Journal of Hospitality Management, 54. pp. 84-94.

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Abstract

Drawing on research conducted in Australia and the United Kingdom, this paper addresses two questions: first, how is parenting and childcare provision performed within restaurants, cafes and pubs; and second, how are different aspects of hospitality provision entangled with parent, carer and children's experiences? The findings show how gestures of hospitality, particularly service interactions that are tailored to meet the specialist needs of these consumers, can create positive emotions and encourage customer loyalty. Furthermore, the data show the importance of recognising children as sovereign consumers. We conclude that responding directly to children's needs can augment their experiences and hence, those of their carers and other patrons. The paper identifies a number of implications for management practice and several avenues for future research.

Item ID: 45570
Item Type: Article (Research - C1)
ISSN: 1873-4693
Keywords: children, consumer, experience, family, foodservice, parents
Date Deposited: 01 Jun 2016 07:43
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150314 Small Business Management @ 20%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150401 Food and Hospitality Services @ 60%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150402 Hospitality Management @ 20%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9099 Other Commercial Services and Tourism > 909901 Hospitality Services @ 100%
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