Article

Nguyen, Hong Hanh, Kailasam, Thirumaran, and Kamble, Zilmiyah (2023) A Scoping Review of the Hospitality Industry and Tertiary Partnership to Prepare Work-ready Graduates. ASEAN Journal on Hospitality and Tourism, 21 (1). pp. 48-63.

Xu, Ding, Murphy, Laurie, Chen, Tingzhen, and Pearce, Philip L. (2022) Differentiating tourist scam cases: towards a taxonomy of deceptive schemes. Journal of Hospitality and Tourism Management, 50. pp. 159-167.

Woo, Linda, Assaf, A. George, Josiassen, Alexander, and Kock, Florian (2019) Internationalization and hotel performance: Agglomeration-related moderators. International Journal of Hospitality Management, 82. pp. 48-58.

Assaf, A. George, Josiassen, Alexander, Woo, Linda, Agbola, Frank W., and Tsionas, Mike (2017) Destination characteristics that drive hotel performance: A state-of-the-art global analysis. Tourism Management, 60. pp. 270-279.

Assaf, A. George, Josiassen, Alexander, and Oh, Haemoon (2016) Internationalization and hotel performance: The missing pieces. Tourism Economics, 22 (3). pp. 572-592.

Book Chapter

Noor, Nurhafihz, Zainol, Zahirah, and Tong, Ashley (2024) Enhancing hospitality service quality with artificial intelligence. In: Thaichon, Park, Kumar Dutta, Pushan, Raj Chelliah, Pethuru, and Gupta, Sachin, (eds.) Technology and Luxury Hospitality: AI, Blockchain and the Metaverse. Routledge Studies in Luxury Management . Routledge, Abingdon, Oxon, UK, pp. 182-198.

Noor, Nurhafihz, and Sim, Karen S. (2024) Impact of AI on the Flower of Service Model in the Hospitality Industry. In: Correia, Ricardo, Martins, Márcio, and Fontes, Ruta, (eds.) AI Innovations for Travel and Tourism. IGI Global, Hershey, PA, USA, pp. 58-81.

Eijdenberg, Emiel L., Thirumaran, K., and Wong, Caroline (2022) Emerging yachting tourism and luxury policy mobility: Singapore and the Southeast Asian extension. In: Gladkikh, Tatiana, Séraphin, Hugues, Gladkikh, Victoria, and Vo-Thanh, Tan, (eds.) Luxury yachting. Palgrave Macmillan, Cham, Switzerland, pp. 173-194.

Tang, Chun Meng, Klimkeit, Dirk, and Thirumaran, K. (2021) Conclusion: The future of service excellence in Asia. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 217-220.

Conference Item

Basha, Mohammed Sarwan, Panchal, Jenny H., Mao, Yu Ting, and UNSPECIFIED (2018) Understanding Boutique Hotels in Da Nang, Vietnam. In: Proceedings of the ASEAN Tourism Research Association (ATRA) Conference 2018. pp. 61-70. From: ASEAN Tourism Research Conference 2018, 28-29 January 2018, Phuket, Thailand.

Scarinci, Janice, and Wilson, Emily (2017) Sustainable lodging best management practices: a case study of the hotel industry in Utah. In: [Presented at the 4th World Research Summit for Tourism and Hospitality]. TOUR2017_0018. From: 4th World Research Summit for Tourism and Hospitality, 8-12 December 2017, Orlando, FL, USA.