Article

Vu, Oanh Thi Kim, Alonso, Abel Duarte, Tran, Thanh Duc, Martens, Wil, Do, Lan, Nguyen, Trung Thanh, Atay, Erhan, and Akbari, Mohammadreza (2024) Coffee culture unravelled: exploring the coffee shop experience model in the Vietnamese context. Tourism Recreation Research. (In Press)

Hsiao, Aaron (2017) Minorities' job satisfaction and organisational commitment in hospitality industry. International Journal of Culture, Tourism and Hospitality Research, 11 (2). pp. 211-226.

Tolkach, Denis, and Tse, Tony S.M. (2016) Reflections on the Asian hotel attributes: the Russian gaze. Journal of China Tourism Research, 12 (3-4). pp. 331-354.

Lugosi, Peter, Robinson, Richard N.S., Golubovskaya, Maria, and Foley, Laura (2016) The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings. International Journal of Hospitality Management, 54. pp. 84-94.

Book Chapter

Noor, Nurhafihz, Zainol, Zahirah, and Tong, Ashley (2024) Enhancing hospitality service quality with artificial intelligence. In: Thaichon, Park, Kumar Dutta, Pushan, Raj Chelliah, Pethuru, and Gupta, Sachin, (eds.) Technology and Luxury Hospitality: AI, Blockchain and the Metaverse. Routledge Studies in Luxury Management . Routledge, Abingdon, Oxon, UK, pp. 182-198.

Noor, Nurhafihz, and Sim, Karen S. (2024) Impact of AI on the Flower of Service Model in the Hospitality Industry. In: Correia, Ricardo, Martins, Márcio, and Fontes, Ruta, (eds.) AI Innovations for Travel and Tourism. IGI Global, Hershey, PA, USA, pp. 58-81.

Suryanarayanan, Sriram, Srinivasan, Shwetha, Lin, Wenxin, Wang, Linxin, and Sabharwal, Jagdeep Kaur (2021) Managing customer expectations: a study of two four-star hotels in Malaysia and Singapore. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 41-53.

Mohammadi, Zohre (2020) Listening to children as a tourism market: the Asian context. In: Pearce, Philip L., and Correia, Antónia, (eds.) Tourism's New Markets Drivers: drivers, details and directions. GoodFellow Publishers, Oxford, UK, pp. 176-194.

Conference Item

McCarthy, Breda, Hayshida-Boyles, Alana L., and Connell, Adam (2019) A circular economy model for reducing food waste in the University sector: meeting the United Nation’s Sustainable Development Goals. In: Proceedings of the Australian & New Zealand Academy of Management Conference. 62. pp. 1089-1107. From: 33rd Annual Australian & New Zealand Academy of Management Conference: wicked solutions to wicked problems, 3-6 December 2019, Cairns, QLD, Australia.

Basha, Mohammed Sarwan, Panchal, Jenny H., Mao, Yu Ting, and UNSPECIFIED (2018) Understanding Boutique Hotels in Da Nang, Vietnam. In: Proceedings of the ASEAN Tourism Research Association (ATRA) Conference 2018. pp. 61-70. From: ASEAN Tourism Research Conference 2018, 28-29 January 2018, Phuket, Thailand.

Scarinci, Janice, and Wilson, Emily (2017) Sustainable lodging best management practices: a case study of the hotel industry in Utah. In: [Presented at the 4th World Research Summit for Tourism and Hospitality]. TOUR2017_0018. From: 4th World Research Summit for Tourism and Hospitality, 8-12 December 2017, Orlando, FL, USA.