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Ahrholdt, Dennis C., Gudergan, Siegfried P., and Ringle, Christian M. (2016) What Drives Customer Loyalty? Nonlinear Effects of Customer Delight and Satisfaction on Loyalty and the Moderating Role of Service Experience. In: Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. pp. 742-750. From: 2013 World Marketing Congress, 17-20 July 2013, Melbourne, VIC, Australia.

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Chen, Shaoyuan, Wang, Pengji, and Wood, Jacob (2024) Economy or premium? A systematic review of factors influencing retailers’ own product brand strategies. International Journal of Retail and Distribution Management, 52 (4). pp. 477-492.

Chen, Shaoyuan, Wang, Pengji, and Wood, Jacob (2024) Exploring the holistic nature of a multi-level retail brand: a scoping review. Journal of Product & Brand Management. (In Press)

Chen, Shaoyuan, Wang, Pengji, and Wood, Jacob (2023) What is a retail brand - a systematic review of terms and definitions. International Journal of Retail and Distribution Management, 51 (5). pp. 653-673.

Carlson, Jamie, Gudergan, Siegfried P., Gelhard, Carsten, and Rahman, Mohammad Mahfuzur (2019) Customer engagement with brands in social media platforms: configurations, equifinality and sharing. European Journal of Marketing, 53 (9). pp. 1733-1758.

F

Fischer, Andreas, Lichters, Marcel, and Gudergan, Siedfried P. (2023) Partial Least Squares Structural Equation Modeling-Based Discrete Choice Modeling: An Illustration in Modeling Hospital Choice with Latent Class Segmentation. In: Springer Proceedings in Business and Economics. pp. 23-29. From: PLS 2022: 2022 International Conference on Partial Least Squares Structural Equation Modeling, 6-9 September 2022, Cluj-Napaca, Romania.

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Hampton, Dee Andria, Wiepking, Pamala, Chapman, Cassandra, Holmes McHugh, Lucy, Arnesen, Daniel, Carrigan, Cathie, Feit, Galia, Grönlund, Henrietta, Hrafnsdóttir, Steinunn, Ivanova, Natalya, Katz, Hagai, Kim, Sung Ju, Kristmundsson, Ómar H., Litofcenko, Julia, Mersianova, Irina, Neumayr, Michaela, Pessi, Anne Birgitta, Scaife, Wendy, Sivesind, Karl Henrik, Vamstad, Johan, and Yang, Yongzheng (2024) Philanthropy during COVID-19: Learnings and recommendations for philanthropic organizations navigating crisis. Journal of Philanthropy and Marketing, 29 (1). e1814.

He, Jihong, Xu, Ding, and Chen, Tingzhen (2022) Travel vlogging practice and its impacts on tourist experiences. Current Issues in Tourism, 25 (15). pp. 2518-2533.

Hofman, Peter S., Weng, Chenchen, Zhou, Steven Shijin, and Zhou, Abby Jingzi (2019) Innovation in Environmental Technologies in China: The Case of Feida’s Power Plant Pollution Control Equipment. In: Liu, Martin J., and Luo, Jun, (eds.) China Branding: cases from Zhejiang. Springer, Singapore, pp. 45-67.

Hair, Joseph F., Ringle, Christian M., Gudergan, Siegfried P., Fischer, Andreas, Nitzl, Christian, and Menictas, Con (2019) Partial least squares structural equation modeling-based discrete choice modeling: an illustration in modeling retailer choice. Business Research, 12 (1). pp. 115-142.

Hackman, David, Gudergan, Siegfried P., Wang, Paul, and Daniel, Kerry (2006) A service perspective on modelling intentions of on‐line purchasing. Journal of Services Marketing, 20 (7). pp. 459-470.

M

Mukherjee, Malobi (2021) Strategic reframing for retailing in a post-covid world: a sceanrio planning approach. In: Kuah, Adrian T.H., and Dillon, Roberto, (eds.) Digital Transformation in a Post-COVID World: sustainable innovation, disruption and change. CRC Press, Abingdon, Oxon, UK, pp. 51-68.

Mathies, Christine, Gudergan, Siegfried P., and Wang, Paul Z. (2013) The Effects of Customer-Centric Marketing and Revenue Management on Travelers’ Choices. Journal of Travel Research, 52 (4). pp. 479-493.

Mathies, Christine, and Gudergan, Siggi (2011) The Role of Fairness in Modelling Customer Choice. Australasian Marketing Journal, 19 (1). pp. 22-29.

N

Noor, Nurhafihz (2024) Artificial Intelligence Service Agents. In: Ratten, Vanessa, (ed.) Reference Module in Social Sciences. Elsevier Reference Collection . Elsevier.

Noor, Nurhafihz, Zainol, Zahirah, and Tong, Ashley (2024) Enhancing hospitality service quality with artificial intelligence. In: Thaichon, Park, Kumar Dutta, Pushan, Raj Chelliah, Pethuru, and Gupta, Sachin, (eds.) Technology and Luxury Hospitality: AI, Blockchain and the Metaverse. Routledge Studies in Luxury Management . Routledge, Abingdon, Oxon, UK, pp. 182-198.

Noor, Nurhafihz, and Sim, Karen S. (2024) Impact of AI on the Flower of Service Model in the Hospitality Industry. In: Correia, Ricardo, Martins, Márcio, and Fontes, Ruta, (eds.) AI Innovations for Travel and Tourism. IGI Global, Hershey, PA, USA, pp. 58-81.

Noor, Nurhafihz, Rao Hill, Sally, and Troshani, Indrit (2022) Developing a service quality scale for artificial intelligence service agents. European Journal of Marketing, 56 (5). pp. 1301-1336.

Noor, Nurhafihz (2022) Halal Service Marketing: A Strategic Perspective. In: Alserhan, Baker Ahmad, Ramadani, Veland, Zeqiri, Jusuf, and Dana, Leo-Paul, (eds.) Strategic Islamic Marketing: a roadmap for engaging Muslim consumers. Contributions to NManagement Science . Springer, Cham, Switzerland, pp. 11-29.

Noor, Nurhafihz, Rao Hill, Sally, and Troshani, Indrit (2021) Artificial Intelligence Service Agents: Role of Parasocial Relationship. Journal of Computer Information Systems, 62 (5). pp. 1009-1023.

Noor, Nurhafihz, Rao Hill, Sally, and Troshani, Indrit (2021) Recasting Service Quality for AI-Based Service. Australasian Marketing Journal, 30 (4). pp. 297-312.

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Rahman, Syed, Carlson, Jamie, Gudergan, Siggi, Wetzels, Martin, and Grewal, Dhruv (2022) Perceived Omnichannel Customer Experience (OCX): concept, measurement, and impact. Journal of Retailing, 98 (4). pp. 611-632.

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Shekari, Fatemeh, Azizi, Fatemeh, and Mohammadi, Zohre (2023) Investigating literary gaze through the orchestra model of the tourist experience. International Journal of Tourism Cities, 9 (1).

Swart, Nellie, Bernauer, Vanessa S., and Thirumaran, Kailasam (2023) Women's education in tourism entrepreneurship: Trends and issues emerging from Africa. In: Morrison, Alastair M., and Buhalis, Dimitrios, (eds.) Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology. Routledge, Abingdon, England, pp. 220-231.

Sarstedt, Marko, Ringle, Christian, Raithel, Sasha, and Gudergan, Siggi (2014) In Pursuit of Understanding What Drives Fan Satisfaction. Journal of Leisure Research, 46 (4). pp. 419-447.

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Taylor, Alex, Hook, Margurite, Carlson, Jamie, Gudergan, Siggi, and Falk, Tomas (2023) Appetite for distraction? A systematic literature review on customer smartphone distraction. International Journal of Information Management, 75. 102722.

Thirumaran, K., Mohammadi, Zohre, Pourabedin, Zahra, Azzali, Simona, and Sim, Karen (2021) COVID-19 in Singapore and New Zealand: newspaper portrayal, crisis management. Tourism Management Perspectives, 38. 108849.

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Wang, Pengji, Kuah, Adrian T. H., Lu, Qinye, Wong, Caroline, Thirumaran, K., Adegbite, Emmanuel, and Kendall, Wesley (2021) The impact of value perceptions on purchase intention of sustainable luxury brands in China and the UK. Journal of Brand Management, 28. pp. 325-346.

Wilden, Ralf, Gudergan, Siegfried, and Lings, Ian (2010) Employer branding: strategic implications for staff recruitment. Journal of Marketing Management, 26 (1-2). pp. 56-73.

X

Xu, Ding, Chen, Tingzhen, and Mohammadi, Zohre (2021) I like your travel vlog: delineating viewers' consumption and production. In: Proceedings of the 31st Annual Council for Australasian University Tourism and Hospitality Education Conference. pp. 113-126. From: CAUTHE 2021: 31st Annual Council for Australasian University Tourism and Hospitality Education Conference: Transformation in Uncertain Times, 9-12 February 2021, Online.

Xu, Ding, Chen, Tingzhen, Pearce, John, Mohammadi, Zohre, and Pearce, Philip L. (2021) Reaching audiences through travel vlogs: the perspective of involvement. Tourism Management, 86. 104326.

Z

Zainol, Zahirah, Noor, Nurhafihz, and Tong, Ashley (2024) Faithful and luxurious: Mediating halal with luxury through self-congruity. Journal of Global Fashion Marketing. (In Press)