COVID-19 in Singapore and New Zealand: newspaper portrayal, crisis management

Thirumaran, K., Mohammadi, Zohre, Pourabedin, Zahra, Azzali, Simona, and Sim, Karen (2021) COVID-19 in Singapore and New Zealand: newspaper portrayal, crisis management. Tourism Management Perspectives, 38. 108849.

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News frames influence destination reputation. Research primarily focuses on social media impact relative to destination reputation. Newspaper reporting is a major source of information which remains a study area underexplored when assessing news media framing. This study fills the gap by analyzing how newspapers from tourist generating countries such as China, USA, and Australia portrayed reputable destinations like New Zealand's and Singapore's efforts to mitigate the COVID-19 pandemic. The ProQuest library database was used to collect 192 newspaper articles. The software Qualtrics Text iQ and Leximancer were used to track sentiments, identify themes and concepts correlating with literature on tourism crisis management. Responses to the COVID-19 pandemic yields a negatively lower sentiment value for New Zealand, than Singapore's higher sentiment value. The contribution lies in the relationship concept emphasizing shifts in destination reputation corollary to crisis management, and to account for reputation fluctuations in media framework theory.

Item ID: 67812
Item Type: Article (Research - C1)
ISSN: 2211-9744
Keywords: COVID-19, Newspapers' portrayal, Sentiment analysis, Government responses, Crisis communication, New Zealand, Singapore
Copyright Information: © 2021 Elsevier Ltd. All rights reserved. Accepted Version may be made open access in an Institutional Repository under a CC BY-NC-ND license after a 24 month embargo.
Date Deposited: 09 Jun 2021 23:19
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350703 Disaster and emergency management @ 50%
47 LANGUAGE, COMMUNICATION AND CULTURE > 4701 Communication and media studies > 470107 Media studies @ 25%
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350804 Tourism marketing @ 25%
SEO Codes: 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150303 Marketing @ 50%
13 CULTURE AND SOCIETY > 1302 Communication > 130204 The media @ 50%
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