Article

Riaz, Shoaib, Morgan, Damian, and Kimberley, Nell (2023) Managing organizational transformation (OT) using complex adaptive system (CAS) framework: future lines of inquiry. Journal of Organizational Change Management. (In Press)

Akbari, Mohammadreza, Nguyen, Hung Manh, McClelland, Robert, and Van Houdt, Kristof (2022) Design, implementation and academic perspectives on authentic assessment for applied business higher education in a top performing Asian economy. Education and Training, 64 (1). pp. 69-88.

Chowdhury, Md Maruf Hossan, Sajib, Shahriar, Scerri, Moira, and Khan, Eijaz Ahmed (2022) A decision model for efficient service design in the sharing economy: a service triad perspective. Asia Pacific Journal of Marketing and Logistics, 34 (9). pp. 2007-2031.

Book Chapter

Fiala, Serafin, and Thirumaran, K. (2021) Hospitality and tourism management: adopting Lean Six Sigma, achieving service excellence. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 167-176.

Conference Item

Papavasiliou, Samantha, and Gorod, Alex (2022) Stakeholder Management in Digital Transformation: A System of Systems Approach. In: Proceedings of the 17th Annual System of Systems Engineering Conference. pp. 500-505. From: SOSE 2022: 17th Annual System of Systems Engineering Conference, 7-11 June 2022, Rochester, NY, USA.

Pourabedin, Zahra, Mahony, Tracey, and Pryce, Josephine (2022) Towards developing a multisensory scale to capture attributes of heritage boutique hotels. In: Community Empowerment, Sustainable Cities, and Transformative Economies. pp. 355-375. From: BEMAS: 1st International Conference in Business, Economics, Management, and Sustainability, 2-3 July 2021, Cairns, QLD, Australia.