Employee engagement in shared services in a regional university context
Davis, Kym, and Southey, Kim (2024) Employee engagement in shared services in a regional university context. Journal of Higher Education Policy and Management, 46 (3). pp. 291-306.
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Abstract
A reflexive thematic analysis was used to identify factors that enhance and inhibit employee engagement amongst professional staff working in shared services teams in an Australian regional university. With efficient and effective client service delivery expected of people working in a shared services structure, employee buy-in and the need for them to feel engaged are important. However, little is known about the employee experiences of working in a shared services team. Despite this, shared services have become popular in universities by offering cost savings while improving service quality and output. We found that professional staff responded generally positively to working in a shared services team. Moreover, they indicated positive employee engagement when their working experiences responded to specific ‘rules of engagement’ applicable to their shared services environment.
| Item ID: | 87400 |
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| Item Type: | Article (Research - C1) |
| ISSN: | 1469-9508 |
| Keywords: | employee engagement, organisational justice, professional staff, regional university, shared services |
| Copyright Information: | © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properlycited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) orwith their consent. |
| Date Deposited: | 02 Dec 2025 02:26 |
| FoR Codes: | 39 EDUCATION > 3903 Education systems > 390303 Higher education @ 100% |
| SEO Codes: | 28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280109 Expanding knowledge in education @ 100% |
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