Tong, Ashley, Zainol, Zahirah, and Noor, Nurhafihz (2026) Towards a more inclusive model of financial inclusion: Technology and well-being. In: Masri, Masairol, Sait, Muhammad Azmi, and Anshari, Muhammad, (eds.) Promoting Inclusivity and Accessibility With FinTech. IGI Global, Hershey, PA, USA, pp. 33-34.

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Abstract

There is growing attention on the role of businesses in addressing the financial challenges faced by various excluded groups. While technology has driven progress in financial inclusion, the diverse characteristics of these excluded groups, ranging from income and gender to culture, geography, and education, require a more holistic and inclusive approach. This paper proposes an inclusive model of financial inclusion by synthesizing existing literature to identify key factors of financial inclusion and explore how they interact. Based on this synthesis, a conceptual model is developed to address the varied needs of different stakeholders.

Item ID:	86477
Item Type:	Book Chapter (Research - B1)
ISBN:	9798337311128
Keywords:	financial inclusion, financial system, technology acceptance, sustainable development goals, well-being
Copyright Information:	© Copyright 2026, IGI Global Scientific Publishing
Date Deposited:	15 Sep 2025 03:32
FoR Codes:	44 HUMAN SOCIETY > 4404 Development studies > 440405 Poverty, inclusivity and wellbeing @ 50% 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350601 Consumer behaviour @ 50%
SEO Codes:	28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280106 Expanding knowledge in commerce, management, tourism and services @ 100%
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