Noor, N., Tong, A., Zainol, Z, and Agarwal, M. (2024) Enhancing Student Well-Being with ChatGPT: Mediating Role of Mianzi. In: [Presented at the International Conference on Higher Education Learning and Teaching 2024]. From: ICHELT 2024: International Conference on Higher Education Learning and Teaching, 3-4 October 2024, Sarawak, Malaysia.

PDF (Abstract Only) - Accepted Version Restricted to Repository staff only

Abstract

Artificial intelligence (AI) applications such as ChatGPT continue to change how tasks are traditionally performed in industries including higher education. While research has begun discussing the effects of ChatGPT in education delivery and performance, there is less certainty of how such AI applications can affect students' subjective well-being. Guided by the Stimulus-Organism-Response (S-O-R) theory and synthesizing the AI, service, culture, and higher education literature, this paper develops and tests a model of how ChatGPT can affect students' subjective well-being through its perceived AI service quality and the mediating role of Mianzi or face value. Findings from a dataset collected from 128 higher education students indicate that ChatGPT service quality can positively affect the desire to gain Mianzi which can improve the student’s subjective well-being. This article contributes to the literature on AI in education and helps education and technology leaders consider the implications of using AI in higher education to enhance student well-being.

Item ID:	86417
Item Type:	Conference Item (Abstract / Summary)
Related URLs:	https://curtin.edu.my/event/ichelt-2024/
Date Deposited:	29 Jul 2025 23:27
FoR Codes:	39 EDUCATION > 3999 Other Education > 399999 Other education not elsewhere classified @ 100%
SEO Codes:	16 EDUCATION AND TRAINING > 1699 Other education and training > 169999 Other education and training not elsewhere classified @ 100%
	More Statistics