Noor, Nurhafihz (2024) Artificial Intelligence Service Agents. In: Ratten, Vanessa, (ed.) Reference Module in Social Sciences. Elsevier Reference Collection . Elsevier.

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Abstract

The service environment is increasingly seeing the adoption of artificial intelligence service agents (AISA) for the provision of service to consumers. AISA are autonomous human-like technology service agents powered by AI. Examples of AISA include chatbots, virtual assistants and service robots. AISA can come in a range of virtual and physical forms and may be designed by organizations to serve utilitarian and hedonic needs. With AISA, consumers form a set of service quality expectations unique to the AISA service environment. The use of AISA can benefit the service firm’s bottom line and the consumer’s subjective well-being.

Item ID:	83246
Item Type:	Book Chapter (Reference)
Keywords:	artificial intelligence, AI service, chatbots, customer service, parasocial relationship, robots, service quality, subjective well-being
Copyright Information:	Copyright © 2024 Elsevier Inc. All rights are reserved, including those for text and data mining, AI training, and similar technologies.
Date Deposited:	25 Jul 2024 01:19
FoR Codes:	46 INFORMATION AND COMPUTING SCIENCES > 4602 Artificial intelligence > 460299 Artificial intelligence not elsewhere classified @ 50% 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350611 Service marketing @ 50%
SEO Codes:	22 INFORMATION AND COMMUNICATION SERVICES > 2204 Information systems, technologies and services > 220403 Artificial intelligence @ 50% 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150303 Marketing @ 50%
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