Pont, Suzanne, Underdown, Michael, Hamilton, John, and Tee, Singwhat (2022) Modelling the mitigation of the negative effects on human resource management. In: Proceedings of the 22nd International Conference on Electronic Business (22) pp. 654-660. From: ICEB 2022: 22nd International Conference on Electronic Business, 13-17 October 2022, Bangkok, Thailand.

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Abstract

Human resource professionals are often overlooked in the study of frontline workers and the negative effects of burnout, compassion fatigue, stress and vicarious trauma even though exposure to these negative workplace conditions is intrinsic to their job description. Understanding how these negative workplace conditions affect human resources professionals will lead to reduced employee absenteeism and higher staff turnover and mitigate the effects of presenteeism, such as reduced productivity and loss of general work satisfaction. In this paper, the literature is explored to examine the impact of negative workplace conditions on an organisation's operations in the context of workplace programmes and compassion satisfaction. A model is presented to explain how individual and organisational interventions mitigate the negative workplace conditions of burnout, compassion fatigue, stress and vicarious trauma on workplace performance and compassion satisfaction. This model will form the basis for further research into the negative effects of employment conditions impacting human resource managers.

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