Achieving employee efficiency–flexibility ambidexterity

Yu, Ting, Gudergan, Siegfried, and Chen, Ching-Fu (2020) Achieving employee efficiency–flexibility ambidexterity. International Journal of Human Resource Management, 31 (19). pp. 2459-2494.

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This study addresses a significant human resource management challenge, namely, the requirement that frontline service employees act ambidextrously to be efficient and flexible when delivering services. With a multilevel sample of 770 nurses in 48 units of one large hospital, this study demonstrates that individual characteristics–frontline service employee attitudes, perceptions of others’ expectations of their behaviors, and self-efficacy–directly affect frontline employees’ efficiency–flexibility ambidexterity. Work unit–level leadership partially moderates the impacts of these individual motivational factors. A significant positive relationship also is evident between employees’ efficient–flexibility ambidexterity and their overall performance. This study is the first to clarify the motivational factors that drive frontline employees to behave in ways that enable them to meet efficiency and flexibility demands simultaneously.

Item ID: 70773
Item Type: Article (Research - C1)
ISSN: 1466-4399
Keywords: ambidexterity, healthcare, hierarchical linear modeling, Operational efficiency, service flexibility, transformational leadership
Copyright Information: © 2018 Informa uK limited, trading as Taylor & francis group
Date Deposited: 18 Jan 2022 22:50
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350710 Organisational behaviour @ 100%
SEO Codes: 20 HEALTH > 2003 Provision of health and support services > 200307 Nursing @ 100%
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