The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector

Zumrah, Abdul Rahim, Boyle, Stephen, and Fein, Erich C. (2013) The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector. International Journal of Training and Development, 17 (4). pp. 279-294.

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DOI: 10.1111/ijtd.12017

View at Publisher Website: https://doi.org/10.1111/ijtd.12017

Abstract

The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction. © 2013 John Wiley & Sons Ltd.


Item ID:	63237
Item Type:	Article (Research - C1)
ISSN:	1468-2419
Copyright Information:	© 2013 John Wiley & Sons Ltd.
Date Deposited:	29 Apr 2024 22:48
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management @ 100%
SEO Codes:	94 LAW, POLITICS AND COMMUNITY SERVICES > 9405 Work and Institutional Development > 940599 Work and Institutional Development not elsewhere classified @ 50% 90 COMMERCIAL SERVICES AND TOURISM > 9002 Property, Business Support Services and Trade > 900201 Administration and Business Support Services @ 50%
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