Building personas of students accessing a peer-facilitated support for learning program

Sankupellay, Mangalam, Mealy, Erica, Niesel, Christoph, and Medland, Richard (2015) Building personas of students accessing a peer-facilitated support for learning program. In: Proceedings of the 28th Australian Conference on Human-Computer Interaction (HCI). pp. 412-416. From: OzCHI 2015: 28th Australian Conference on Human-Computer Interaction (HCI), 29 November - 2 December 2015, Launceston, TAS, Australia.

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The modern student represents a change from the traditional learner. More than ever before, additional resources are available online and yet personalised learning and peer-assistance programs are becoming an essential part of tertiary education delivery. This paper presents the first stage in a user-centred design approach to the analysis of the completeness and efficacy of such a personalised, peer-based support for learning program. This approach used an iterative design methodology based on contextual interview, workshops and focus groups to develop personas representing students visiting the program. Initial uses of these developed personas have included training of new personnel as well as the evaluation of the program. Overall the use of this user-centred approach and iterative persona development methodology has yielded an invaluable resource for the design of support for learning programs across the higher education industry within Australia and beyond.

Item ID: 46048
Item Type: Conference Item (Research - E1)
ISBN: 978-1-4503-3673-4
Keywords: user-centred design, iterative design, persona, higher education, support for learning
Date Deposited: 03 Nov 2016 03:27
FoR Codes: 08 INFORMATION AND COMPUTING SCIENCES > 0806 Information Systems > 080602 Computer-Human Interaction @ 50%
13 EDUCATION > 1399 Other Education > 139999 Education not elsewhere classified @ 50%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970108 Expanding Knowledge in the Information and Computing Sciences @ 100%
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