Lee-Ross, Darren, and Pryce, Josephine (2010) Human resources and tourism: skills, culture and industry. Aspects of Tourism Texts , 2 . Channel View Publications, Bristol, UK.

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Abstract

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

Item ID:	15180
Item Type:	Book (Teaching Material)
ISBN:	978-1-84541-139-8
Keywords:	human resources, hospitality, tourism, culture strategy
Additional Information:	The editors are the series editors of Aspects of Tourism Texts, a new series of textbooks which aims to provide a comprehensive set of titles for higher level undergraduate and postgraduate students.
Date Deposited:	12 Apr 2011 23:29
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management @ 80% 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1599 Other Commerce, Management, Tourism and Services > 159999 Commerce, Management, Tourism and Services not elsewhere classified @ 20%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900399 Tourism not elsewhere classified @ 20% 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 40% 94 LAW, POLITICS AND COMMUNITY SERVICES > 9405 Work and Institutional Development > 940599 Work and Institutional Development not elsewhere classified @ 40%
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