Toward a theoretical understanding of occupational culture: meanings from the hospitality industry

Pryce, Josephine (2009) Toward a theoretical understanding of occupational culture: meanings from the hospitality industry. International Journal of Knowledge, Culture & Change Management, 9 (3). pp. 141-154.

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Abstract

This paper examines the concept of occupational culture and how meanings from the hospitality industry contribute to expanding our theoretical understanding of this concept. The notion of occupational communities has received considerable attention in the literature. More recently research findings report the existence of occupational cultures. This paper argues that the two concepts are related but identifies a possible difference which can extinguish anomalies or uncertainties in associated debates. Support for the argument is gained from results of a qualitative study which indicated that there is a common occupational culture, which influences hotel workers to behave in a similar way regardless of the organisation they work for. A number of factors were identified that confirmed the existence of a hospitality occupational culture. These factors included: universal nature of hotel work; hospitality occupational attitudes; group longevity; and collegiality. From this it is proposed that there exists a hospitality occupational culture which transcends the culture of organisations within which these individuals work, which does not fully exhibit defining characteristics of occupational communities and which governs the behaviour and performance of hospitality workers. Such an insight adds to the paucity of literature and research on our understanding of the phenomenon of occupational cultures.

Item ID: 8784
Item Type: Article (Refereed Research - C1)
Keywords: occupational communities, occupational culture, hospitality, ethnography
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ISSN: 1447-9575
Date Deposited: 05 Mar 2010 03:53
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour @ 50%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory @ 40%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management @ 10%
SEO Codes: 91 ECONOMIC FRAMEWORK > 9104 Management and Productivity > 910402 Management @ 90%
94 LAW, POLITICS AND COMMUNITY SERVICES > 9405 Work and Institutional Development > 940502 Professions and Professionalisation @ 10%
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