Article

Chen, Shaoyuan, Wang, Pengji, and Wood, Jacob (2025) Exploring the varying effects of chatbot service quality dimensions on customer intentions to switch service agents. Scientific Reports, 15 (1). 22559.

Scutella, Maryanne, Plewa, Carolin, and Reaiche, Carmen (2024) Small businesses and e-government participation: the role of personalisation preference and intermediaries. Internet Research, 34 (3). pp. 917-938.

Hofman, Peter S., Moon, Jeremy, and Wu, Bin (2017) Corporate Social Responsibility Under Authoritarian Capitalism: Dynamics and Prospects of State-Led and Society-Driven CSR. Business & Society, 56 (5). pp. 651-671.

Book Chapter

Elzen, Boelie, Geels, Frank W., Green, Ken, and Hofman, Peter S. (2004) Socio-technical Scenarios as a Tool for Transition Policy: An Example from the Traffic and Transport Domain. In: Elzen, Boelie, Geels, Frank W., and Green, Ken, (eds.) System Innovation and the Transition to Sustainability: Theory, Evidence and Policy. Edward Elgar, Cheltenham, UK, pp. 251-281.

Conference Item

Hakro, Dil Nawaz, Hamilton, John R., Tee, Singwhat, and Underdown, Michael (2022) I-Fintech adoption readinesss. In: Proceedings of the 22nd International Conference on Electronic Business (22) pp. 226-234. From: ICEB 2022: 22nd International Conference on Electronic Business, 13-17 October 2022, Bangkok, Thailand.

Ali, Syeda Arfa, Hamilton, John R., Tee, SingWhat, and Underdown, Michael (2022) Sustainable competitive advantage in entrepreneurial software firms in Pakistan: Establishing a conceptual research framework. In: Proceedings of the 22nd International Conference on Electronic Business (22) pp. 468-482. From: ICEB 2022: 22nd International Conference on Electronic Business, 13-17 October 2022, Bangkok, Thailand.

Thesis

Wilson, Carrie-Ann (2022) Understanding the motivations and barriers to adoption and effective use of connectivity technologies by SMEs in RRR Australia. Masters (Research) thesis, James Cook University.