Publications by:
N. Johns
Also publishes as (Nick Johns)
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Number of items: 2.
Lee-Ross, D., and Johns, N. (2001) Globalisation, total quality management and service in tourism destination organisations. In: Wahab, S., and Cooper, C., (eds.) Tourism in the Age of Globalisation. Routledge, London, England, pp. 242-258.
Johns, Nick, Lee-Ross, Darren, and Tyas, Phil (2000) SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry. Journal of Quality Assurance in Hospitality & Tourism, 1 (1). pp. 13-29.