Publications by: N. Johns

Also publishes as (Nick Johns)

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Lee-Ross, D., and Johns, N. (2001) Globalisation, total quality management and service in tourism destination organisations. In: Wahab, S., and Cooper, C., (eds.) Tourism in the Age of Globalisation. Routledge, London, England, pp. 242-258.

Johns, Nick, Lee-Ross, Darren, and Tyas, Phil (2000) SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry. Journal of Quality Assurance in Hospitality & Tourism, 1 (1). pp. 13-29.

This list was generated on Wed Oct 18 11:51:35 2017 AEST.