Globalisation, total quality management and service in tourism destination organisations

Lee-Ross, D., and Johns, N. (2001) Globalisation, total quality management and service in tourism destination organisations. In: Wahab, S., and Cooper, C., (eds.) Tourism in the Age of Globalisation. Routledge, London, England, pp. 242-258.

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[Extract] Since the early 1970s the marketplace for tourism and hospitality services has become increasingly international and competitive. This process of globalization has mirrored macro-trends of escalating worldwide trade and strategic international alliances between nation-states and major corporations, particularly in developing nations (Hall I997; WTO 2001). Globalisation may be defined in a number of ways, for example:

The extension of traded goods into global markets. Or. The expansion of exports and imports and the import of capital equipment. Manning 1996:2

[Where] political, economic and technical developments are transforming the world into a conglomeration of interconnected and interdependent nations, economies and peoples. Clark and Abrel 1993:84

The rational for globalisation usually centres upon a supposed positive relationship between increased trade, competition and wealth generation for all. However, some commentators draw attention to the negative aspects of globalisation including a downward thrust on wage levels and working conditions for less-skilled workers of all nations. (Ross 1996; Sylvan 1996; Nunnenkamp 1995).

Item ID: 14353
Item Type: Book Chapter (Research - B1)
ISBN: 0-415-21316-9
Keywords: globalisation; total quality management; tourism
Date Deposited: 01 Aug 2017 02:02
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900303 Tourism Infrastructure Development @ 100%
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