Lee-Ross, D., and Johns, N. (2001) Globalisation, total quality management and service in tourism destination organisations. In: Wahab, S., and Cooper, C., (eds.) Tourism in the Age of Globalisation. Routledge, London, England, pp. 242-258.

PDF (Published Version) - Published Version Restricted to Repository staff only

Abstract

[Extract] Since the early 1970s the marketplace for tourism and hospitality services has become increasingly international and competitive. This process of globalization has mirrored macro-trends of escalating worldwide trade and strategic international alliances between nation-states and major corporations, particularly in developing nations (Hall I997; WTO 2001). Globalisation may be defined in a number of ways, for example:

The extension of traded goods into global markets. Or. The expansion of exports and imports and the import of capital equipment. Manning 1996:2

[Where] political, economic and technical developments are transforming the world into a conglomeration of interconnected and interdependent nations, economies and peoples. Clark and Abrel 1993:84

The rational for globalisation usually centres upon a supposed positive relationship between increased trade, competition and wealth generation for all. However, some commentators draw attention to the negative aspects of globalisation including a downward thrust on wage levels and working conditions for less-skilled workers of all nations. (Ross 1996; Sylvan 1996; Nunnenkamp 1995).

Item ID:	14353
Item Type:	Book Chapter (Research - B1)
ISBN:	0-415-21316-9
Keywords:	globalisation; total quality management; tourism
Date Deposited:	01 Aug 2017 02:02
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100%
SEO Codes:	90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900303 Tourism Infrastructure Development @ 100%
Downloads:	Total: 1
	More Statistics