Chaudhary, Swapna (2025) Inclusive Healthcare: Quality Care for Every Community. In: [Presented at the APSA 2025 Annual Conference]. From: APSA 2025: Annual Conference, 7-10 December 2025, Adelaide, SA, Australia.

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Abstract

Inclusive care for transgender and gender-diverse people​: This presentation will address the persistent health inequalities experienced by LGBTIQA+ people, focusing on transgender and gender diverse (TGD) individuals. It will explore the unique healthcare needs of these communities, barriers to accessing inclusive care, and evidence-based strategies to promote culturally safe, person-centred healthcare. Emphasis will be placed on participatory research approaches and collaborative strategies for improving healthcare delivery and professional education. Practical insights will be shared on creating inclusive and equitable healthcare environments for LGBTIQA+ populations. The presenter is an experienced speaker with a strong publication record, having delivered presentations and webinars nationally and internationally, and brings expertise in clinical practice, research, and advocacy in LGBTIQA+ health. Recognised with the LGBTQ Inclusion Award by Pride in Health and Wellbeing and the Pharmaceutical Society of Australia’s Queensland Early Career Pharmacist Award, her research focused on TGD healthcare in pharmacy practice. This participatory research investigated the experiences and expectations of TGD people accessing pharmacy services in Australia, alongside pharmacists’ attitudes, skills, and experiences in providing care. Findings revealed that while pharmacists were seen as important providers, TGD individuals frequently encountered stigma, communication challenges, compromised privacy, and gaps in pharmacist knowledge. Although pharmacists demonstrated positive attitudes, they reported a lack of confidence and training in TGD healthcare. These insights informed the development of Australia's first online pharmacist training program in TGD healthcare, co-designed with TGD people and pharmacists. Evaluation demonstrated significant improvements in awareness, knowledge, and practice of pharmacists and pharmacy students, with pharmacists reporting positive changes in communication and patient interactions.

Item ID:	92327
Item Type:	Conference Item (Presentation)
Keywords:	Pharmacy, transgender, gender-diverse, non-binary, Pharmacist
Sensitivity Note:	Material refers to pharmaceutical care provision to Trans and Gender Diverse people
Date Deposited:	15 Jun 2026 23:08
FoR Codes:	32 BIOMEDICAL AND CLINICAL SCIENCES > 3214 Pharmacology and pharmaceutical sciences > 321403 Clinical pharmacy and pharmacy practice @ 50% 44 HUMAN SOCIETY > 4405 Gender studies > 440508 Transgender studies @ 30% 39 EDUCATION > 3901 Curriculum and pedagogy > 390199 Curriculum and pedagogy not elsewhere classified @ 20%
SEO Codes:	20 HEALTH > 2003 Provision of health and support services > 200399 Provision of health and support services not elsewhere classified @ 50% 13 CULTURE AND SOCIETY > 1399 Other culture and society > 139999 Other culture and society not elsewhere classified @ 30% 16 EDUCATION AND TRAINING > 1603 Teaching and curriculum > 160301 Assessment, development and evaluation of curriculum @ 20%
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