Yap, Joel Qi Hong, Kamble, Zilmiyah, Kuah, Adrian, and Tolkach, Denis (2026) Mapping the Role of Museums in Memory-Making and Memory-Retention: A Scoping Review of Practices, Narratives, and Visitor Engagement Strategies. In: Springer Proceedings in Business and Economics. pp. 149-157. From: ICSIMAT 2025: 12th International Conference of Strategic Innovative Marketing and Tourism, 26-30 September 2025, Olympus Riviera, Greece.

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Abstract

In the eighteenth century, museums were created by scholars and intellectuals who wanted to preserve history and culture. Over the years, museums have progressively evolved past their traditional role of acting as an archival institution to preserve history and culture and being active agents of education to being a tourism hotspot and a memory institution. However, the processes of memory-making and memory-retention lack clarity and are methodologically inconsistent. This scoping review aims to explore interdisciplinary research on how historical and cultural-centric museums facilitate memory outcomes (memory-making and memory-retention) through different factors such as curatorial strategies, narrative framing and visit engagement practices. Using the PRISMA-ScR framework, which draws literature across different fields such as museum studies, tourism, memory theories and psychology, a total of 33 articles from the databases Scopus and Web of Science (WoS), dated between 2000 and 2025, revolving around national, cultural, historical and heritage centric museums, emphasising on traditional and modern museums, have been selected to do this scoping review. The findings highlighted various evolving roles for museums, as well as different traditional and contemporary museology practices that pertain to inclusivity.

Item ID:	90972
Item Type:	Conference Item (Research - E1)
ISBN:	978-3-032-12968-0
Keywords:	Collective memory; memory making; Museum studies
Copyright Information:	© The Editor(s) (if applicable) and The Author(s) 2026. Open Access This book is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Date Deposited:	20 May 2026 01:04
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350803 Tourism management @ 20% 43 HISTORY, HERITAGE AND ARCHAEOLOGY > 4302 Heritage, archive and museum studies > 430204 Digital heritage @ 40% 52 PSYCHOLOGY > 5204 Cognitive and computational psychology > 520404 Memory and attention @ 40%
SEO Codes:	11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110402 Socio-cultural issues in tourism @ 40% 13 CULTURE AND SOCIETY > 1304 Heritage > 130499 Heritage not elsewhere classified @ 60%
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