Tan, Kim Lim, Wang, Pengji, Sun, Renjie, Wong, Caroline Y.L., Wood, Jacob, Agarwal, Manisha, Bhati, Abhiskhek, and Eijdenberg, Emiel L. (2025) Enhancing animal care through digital tools: a challenge and hindrance perspective of technology adoption in a zoological institution. Behaviour and Information Technology. (In Press)

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Abstract

The adoption of digital technologies in zoological institutions is transforming animal care management. However, challenges persist in integrating mobile applications into daily workflows. This qualitative study examines technology adoption in a Southeast Asian zoological institution, focusing on a mobile application designed for animal care. Using the Technology-Organisation-Environment framework and the challenge-hindrance perspective, we conducted four focus group interviews with 21 users to explore the factors influencing adoption, including perceived usefulness, ease of use, organisational support, and environmental pressures. Findings reveal that while the Application enhances efficiency, collaboration, and animal welfare, fostering a challenge appraisal and voluntary adoption, barriers such as usability issues, security fatigue, and interoperability contribute to a hindrance appraisal and involuntary adoption. Organisational support, including onboarding, co-creation, and technical assistance, is crucial in mitigating the hindrance appraisal and resistance. The study contributes to a holistic adoption framework, offering practical insights for designing and implementing digital tools in specialised work environments, ultimately enhancing technology-driven wildlife management and conservation efforts.

Item ID:	86838
Item Type:	Article (Research - C1)
ISSN:	1362-3001
Copyright Information:	© 2025 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Date Deposited:	26 Aug 2025 00:44
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3505 Human resources and industrial relations > 350599 Human resources and industrial relations not elsewhere classified @ 100%
SEO Codes:	28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280106 Expanding knowledge in commerce, management, tourism and services @ 100%
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