Tan, Kim-Lim, Lim, Weng Marc, Tan, Sook-Rei, and Dubos, Lance (2025) Turning Hindrances Into Challenges: Transformational Leadership Enhances Employees' Competitive Productivity in an Artificial Intelligence‐Driven Hospitality Industry. International Journal of Tourism Research, 27 (4). e70076.

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Abstract

Extant understanding on the role of leadership in shaping employee perceptions of embedding artificial intelligence- (AI-) enabled technologies in workplace environments as either challenges (opportunities) or hindrances (threats) is notably limited. To address this issue, a two-wave, time-lagged survey was conducted and usable data from 224 hospitality employees were analyzed using partial least squares structural equation modeling (PLS-SEM), which, in turn, highlighted the importance of transformational leadership in fulfilling the three fundamental psychological needs of autonomy, competence, and relatedness in a workplace environment enabled by AI technologies. Significantly, meeting the needs for autonomy and relatedness fosters a perception of AI-enabled technologies as challenges to overcome and facilitates the positive appraisal of hindrances. Autonomy, in particular, emerged as a key determinant of this positive perspective. Noteworthily, employees who view AI-enabled technologies as challenges demonstrated a favorable correlation with their competitive productivity. These insights, in turn, contribute to the theoretical generalizability and extension of self-determination theory by integrating the challenge-hindrance appraisal framework and transformational leadership into the evolving discourse of the future of work shaped by AI-enabled technologies.

Item ID:	86419
Item Type:	Article (Research - C1)
ISSN:	1522-1970
Copyright Information:	This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made. © 2025 The Author(s). International Journal of Tourism Research published by John Wiley & Sons Ltd.
Date Deposited:	29 Jul 2025 01:26
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3505 Human resources and industrial relations > 350599 Human resources and industrial relations not elsewhere classified @ 100%
SEO Codes:	28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280106 Expanding knowledge in commerce, management, tourism and services @ 100%
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