Health service operational challenges and resilience strategies in "extreme" disruptive events

Chowdhury, Md Maruf Hossan, Khan, Eijaz, Mahmud, A.K.M. Shakil, Nuruzzaman, Md, Rabbanee, Fazlul K., and Quaddus, Mohammed A. (2024) Health service operational challenges and resilience strategies in "extreme" disruptive events. Asia Pacific Journal of Marketing and Logistics.

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Purpose – Configuring strategies to ensure a health service provider’s resilience when extreme disruptions occur is not simple. Optimal configuration in such circumstances is rare. Therefore, this research has relied on the dynamic capability view (DCV) to develop a decision-support framework for configuring resilience strategies that will mitigate the worst challenges and improve the performance of health service providers during “extreme” disruptive events.

Design/methodology/approach – The research adopted a multi-study, multi-method approach comprising interviews, quality function deployment (QFD), and fuzzy set qualitative comparative analysis (fsQCA).

Findings – The findings reveal that, during a crisis, standalone resilience strategies are not enough. To guarantee performance, healthcare services require a combination of resilience strategies and a negation of challenges.

Originality/value – This research extends our current knowledge of healthcare operational management by offering optimal configurations of resilience strategies to manage performance during extreme disruptions. Thus, it offers strategic insights into how health-service managers can be more resilient during a crisis.

Item ID: 82938
Item Type: Article (Research - C1)
ISSN: 1758-4248
Keywords: Extreme disruption, Healthcare service, Operational challenges, Resilience, Dynamic capability
Copyright Information: © Emerald Publishing Limited
Date Deposited: 10 Jun 2024 23:27
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified @ 100%
SEO Codes: 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150399 Management and productivity not elsewhere classified @ 100%
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