Social anxiety mediates workplace incivility and work engagement
Gan, Samuel Ken-En, Zeng, Yusong, and Wang, Zihan (2023) Social anxiety mediates workplace incivility and work engagement. Frontiers in Psychology, 14. 1320703.
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Abstract
The average working person spends between 35 and 60 h a week in the workplace, making it an influential place for mental well-being and a place for socioeconomic contribution. Workplace incivility can diminish positive mental health outcomes and negatively impact work engagement through increased social anxiety. To investigate this, 118 working adults in Singapore aged between 19 to 67 years old were recruited for a survey consisting of demographic questions, the Workplace Incivility Scale, the Brief DSM-5 Social Anxiety Disorder Severity Scale, and the Utrecht Work Engagement Scale-9 between November 2022 to April 2023. Correlational, regression, and mediation analysis showed workplace incivility scale scores to significantly predict social anxiety after controlling for covariates. This supports our hypothesis that employees exposed to workplace incivility would have higher social anxiety levels mediating work engagement after controlling for age and gender. The findings here show workplace incivility as a possible intervention target for social anxiety, in order to reduce negative impact on work engagement to improve employee experience and retention for organizations.
| Item ID: | 81474 |
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| Item Type: | Article (Research - C1) |
| ISSN: | 1664-1078 |
| Keywords: | age, employee experience, mediation analysis, social anxiety, well-being, work engagement, workplace incivility |
| Copyright Information: | © 2023 Gan, Zeng and Wang. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms. |
| Date Deposited: | 05 Mar 2024 23:54 |
| FoR Codes: | 52 PSYCHOLOGY > 5205 Social and personality psychology > 520505 Social psychology @ 70% 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3505 Human resources and industrial relations > 350599 Human resources and industrial relations not elsewhere classified @ 30% |
| SEO Codes: | 28 EXPANDING KNOWLEDGE > 2801 Expanding knowledge > 280121 Expanding knowledge in psychology @ 100% |
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