Lessons learnt from COVID-19 vaccine operations and distribution performance: challenges and resilience strategies

Chowdhury, Md. Maruf, Mahmud, A.K.M., Khan, Eijaz, Hossain, Mohammad, and Barua, Zapan (2023) Lessons learnt from COVID-19 vaccine operations and distribution performance: challenges and resilience strategies. Asia Pacific Journal of Marketing and Logistics, 35 (9). pp. 2317-2343.

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Purpose – Grounded in dynamic capability view, this research develops a decision support model, which enables determining consistent and sufficient configurations of resilience strategies to mitigate vaccine operations and distributions (O&D) challenges and thus improve O&D performance (i.e. O&DP).

Design/methodology/approach – Through qualitative in-depth interviews, the authors first identified challenges and resilience strategies related to vaccine O&D. Next, using the quality function deployment technique, three quantitative case studies were performed to determine the most important challenges and resilience strategies. Finally, utilising fuzzy set qualitative comparative analysis, the authors determine sufficient conditions of challenges and strategies leading to improve vaccine O&DP.

Findings – The findings reveal that strategies alone are not effective instead a combination of strategies and nullification of challenges is needed to enhance vaccine O&DP. Further, the findings revealed that not only the presence of challenges, but also the lack of strategies reduces the vaccine O&DP.

Practical implications – The authors’ findings will assist the health service decision-makers for strategizing an effective and efficient vaccination program by selecting the right combination of challenges and resilience strategies.

Originality/value – The authors’ study develops a novel decision support model and offers significant learning for the future vaccine O&DP.

Item ID: 77828
Item Type: Article (Research - C1)
ISSN: 1355-5855
Keywords: COVID-19, Dynamic capability view, Operations and distribution, Challenges, Resilience strategies, QFD, fsQCA
Copyright Information: © Emerald Publishing Limited.
Date Deposited: 07 Mar 2023 00:23
FoR Codes: 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350799 Strategy, management and organisational behaviour not elsewhere classified @ 100%
SEO Codes: 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150399 Management and productivity not elsewhere classified @ 100%
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