Exploring the literature for understanding of multisensory experiences in heritage boutique hotels

Pourabedin, Zahra, and Pryce, Josephine (2022) Exploring the literature for understanding of multisensory experiences in heritage boutique hotels. In: Wood, Jacob, Chaiechi, Taha, and Thirumaran, K., (eds.) Business, Industry, and Trade in the Tropics. Routledge, Abingdon, Oxon, UK, pp. 214-229.

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DOI: 10.4324/9781003153580-12

View at Publisher Website: https://doi.org/10.4324/9781003153580-12

Abstract

Despite increasing research in the heritage tourism space, there is scant extant literature investigating heritage boutique hotels. This area is an important segment of cultural heritage tourism and worthy of exploring. This chapter seeks to identify the elements of sensory experience of heritage boutique hotels. Firstly, this study explores the literature for understanding of the ways in which multisensory experiences of travellers to heritage boutique hotels are researched. Then the research analyzes 296 guest reviews posted on the TripAdvisor website, which referred to travellers’ experiences of two heritage boutique hotels, one in Singapore and the other in Australia. Based on the findings, the visual component of multisensory experiences was the most prominent and sound was the least notable. The results support the importance of multisensory attributes in creating a memorable hotel experience.


Item ID:	77675
Item Type:	Book Chapter (Research - B1)
ISBN:	9781003153580
Keywords:	multisensory experiences, sensory dimensions, heritage boutique hotels, e-reviews
Copyright Information:	© 2022 selection and editorial matter, Jacob Wood, Taha Chaiechi and K Thirumaran; individual chapters, the contributors
Date Deposited:	28 Feb 2023 02:13
FoR Codes:	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350806 Tourist behaviour and visitor experience @ 50% 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3507 Strategy, management and organisational behaviour > 350710 Organisational behaviour @ 20% 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3508 Tourism > 350803 Tourism management @ 30%
SEO Codes:	11 COMMERCIAL SERVICES AND TOURISM > 1104 Tourism services > 110402 Socio-cultural issues in tourism @ 30% 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150302 Management @ 40% 13 CULTURE AND SOCIETY > 1304 Heritage > 130405 Conserving the historic environment @ 30%
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