Papavasiliou, Samantha, Gorod, Alex, and Reaiche, Carmen (2020) A System of Systems Management Framework for Digital Transformation in eGovernment. In: Proceedings of the IEEE 15th International Conference of System of Systems Engineering. 9130558. pp. 457-462. From: SoSE 2020: IEEE 15th International Conference of System of Systems Engineering, 2-4 June 2020, Budapest, Hungary.

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Abstract

Ongoing advances in technology have had a considerable impact on how government services are provided. Despite multiple benefits of digitalization, digital transformation has proven to be challenging with over 70% of initiatives failing. A key reason for this is a lack of an effective management framework for eGovernment digital transformation. This paper proposes such a framework by using the system of systems methodology. The framework allows eGovernment decisionmakers to effectively identify various constituent systems and examine how they interact with each other to form a system of systems. This systemic analysis provides an opportunity for more holistic management of digital transformation in eGovernment, including being more risk aware, dynamic, flexible, and resilient. A case study of digital transformation at the Australian Taxation Office has been used to illustrate the application of the proposed framework.

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