How and When Service Beneficiaries' Gratitude Enriches Employees' Daily Lives
Tang, Pok Man, Ilies, Remus, Aw, Sherry, Lin, Katrina, Lee, Randy, and Trombini, Chiara (2022) How and When Service Beneficiaries' Gratitude Enriches Employees' Daily Lives. Journal of Applied Psychology, 107 (6). pp. 987-1008.
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Abstract
Conventional research on gratitude has focused on the benefits of expressing or experiencing gratitude for the individual. However, recent theory and research have highlighted that there may too be benefits associated with receiving others’ gratitude. Grounded in the Work–Home Resources model, we develop a conceptual model to understand whether, how, and for whom service providers (i.e., healthcare professionals) benefit from receiving service beneficiaries’ (i.e., patients) gratitude in their daily work. We hypothesize that perceived gratitude from service beneficiaries enhances service providers’ relational energy at work, which spills over to benefit their family lives later in the day. In addition, we hypothesize that the effect of gratitude on relational energy and its subsequent spillover effect to the family are contingent on employees’ occupational identity. Two experience sampling studies with data collected from healthcare professionals and their spouses for two consecutive weeks (each) provided support for our hypothesized model. We conclude by discussing the theoretical and practical implications of our work.
Item ID: | 71229 |
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Item Type: | Article (Research - C1) |
ISSN: | 1939-1854 |
Keywords: | work-family enrichment; gratitude; relational energy; emotions |
Copyright Information: | Published Version: (c) 2022 APA, all rights reserved. Accepted Version may be made open access in an Institutional Repository without embargo. |
Date Deposited: | 08 Feb 2023 01:51 |
FoR Codes: | 52 PSYCHOLOGY > 5201 Applied and developmental psychology > 520104 Industrial and organisational psychology (incl. human factors) @ 100% |
SEO Codes: | 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150302 Management @ 100% 15 ECONOMIC FRAMEWORK > 1503 Management and productivity > 150302 Management @ 100% |
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