A proposed nomenclature and framework of emotional labor

Lee, Sean T. H. (2018) A proposed nomenclature and framework of emotional labor. Southeast Asia Psychology Journal, 6. pp. 41-58.

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Abstract

Emotional labor is an important phenomenon of study in the field of industrial and organizational psychology as it is known to affect a myriad of organizationally-relevant outcomes such as job satisfaction and organizational commitment. However, researchers examining the process of emotional labor have yet to agree upon a single, common framework and nomenclature. This has resulted in inconsistent terminology usage and the generation of piecemeal findings, precluding us from obtaining a comprehensive and holistic understanding of the phenomenon at hand. By considering the existing literature on emotion regulation, reconciling discrepant terminology usage, and integrating existing findings, a general framework is proposed wherein both past and future findings may be mapped upon. The development of this framework would potentially allow us to obtain a more comprehensive and nuanced understanding of emotional labor, as well as to better inform practitioners with regards to the intricate processes involved in emotional labor; thereby bearing implications for both research and practice in this area.

Item ID: 63721
Item Type: Article (Scholarly Work)
ISSN: 2289-1870
Date Deposited: 13 Aug 2020 00:37
FoR Codes: 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170107 Industrial and Organisational Psychology @ 50%
17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170106 Health, Clinical and Counselling Psychology @ 50%
SEO Codes: 91 ECONOMIC FRAMEWORK > 9104 Management and Productivity > 910499 Management and Productivity not elsewhere classified @ 50%
92 HEALTH > 9204 Public Health (excl. Specific Population Health) > 920410 Mental Health @ 50%
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