Outsiders in the experts' world: a grounded theory study of consumers and the social world of health care

Chamberlain-Salaun, Jennifer, Usher, Kim, and Mills, Jane (2020) Outsiders in the experts' world: a grounded theory study of consumers and the social world of health care. SAGE Open, 10 (1).

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This article presents findings from a grounded theory study, which investigated interactions between health professionals and consumers. The authors used Corbin and Strauss's evolved version of grounded theory, which is underpinned by symbolic interactionism. The study sample included 23 consumers and nine health professionals. Data collection methods included demographic questionnaires, interviews, consumer diaries, digital storytelling, observations, and field notes. Data analysis was conducted using essential grounded theory methods. The resultant grounded theory consists of five categories: (a) Unexpected entrance, (b) Learning a new role, (c) Establishing a presence, (d) Confronting the dichotomy of "us and them," and (e) Tailored care. Findings suggest that despite consumers and health professionals' roles, consumers are outsiders in the social world of health care. Progress toward empowered consumers who are in control of their health and health care is slow and care that is truly consumer-centered is still the exception not the rule.

Item ID: 62323
Item Type: Article (Research - C1)
ISSN: 2158-2440
Keywords: grounded theory, consumer-centered care, health care, health professionals, symbolic interactionism
Copyright Information: © The Author(s) 2020
Date Deposited: 19 Feb 2020 07:32
FoR Codes: 42 HEALTH SCIENCES > 4205 Nursing > 420599 Nursing not elsewhere classified @ 100%
SEO Codes: 92 HEALTH > 9299 Other Health > 929999 Health not elsewhere classified @ 100%
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