Leading the academic library in strategic engagement with stakeholders: a constructivist grounded theory

Harland, Fiona, Stewart, Glenn, and Bruce, Christine (2019) Leading the academic library in strategic engagement with stakeholders: a constructivist grounded theory. College and Research Libraries, 80 (3). pp. 319-339.

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The current diversity and disparate needs of stakeholders present significant challenges to academic libraries globally. The constructivist grounded theory presented in this paper recognizes the guiding role of the library director in responding to this problem and the need for different strategic mechanisms for engagement with various stakeholder groups. Key contributions of this work include establishing a strategic framework for engagement with stakeholders and tentative suggestions for various types of university libraries. The implications of this research include the need for outward-looking library directors, an evidence-based approach to stakeholder engagement, and the encouragement of a customer-focused organizational culture amongst staff.

Item ID: 54669
Item Type: Article (Research - C1)
ISSN: 2150-6701
Keywords: academic libraries, library directors, constructivist grounded theory, engagement strategy, evidence-based library and information practice (EBLIP), Organizational culture, Stakeholder relationship management
Copyright Information: ©2019 Fiona Harland, Glenn Stewart, and Christine Bruce, Attribution-NonCommercial (http://creativecommons.org/licenses/by-nc/4.0/) CC BY-NC.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Funders: Australian Postgraduate Award Scholarship, Queensland University of Technology (QUT)
Date Deposited: 01 Aug 2018 00:51
FoR Codes: 46 INFORMATION AND COMPUTING SCIENCES > 4610 Library and information studies > 461006 Library studies @ 100%
SEO Codes: 89 INFORMATION AND COMMUNICATION SERVICES > 8903 Information Services > 890302 Library and Archival Services @ 100%
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