O'Loughlin Banks, Jennifer, and Raciti, Maria M. (2018) Perceived fear, empathy and financial donations to charitable services. Service Industries Journal, 38 (5-6). pp. 343-359.

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Abstract

Charities are non-profit services that address diverse social needs. As securing financial donations is critical to their continued operation, they engage in a range of fund-raising activities. Central to successful fund-raising is understanding what motivates people to give money. Thus, this research investigates the role of donors' perceived fear and empathy, and how these influence the size of self-reported financial donations. Findings from the initial qualitative study (n=32) informed the subsequent national quantitative main study (n=400). Logistic regression revealed perceived fear and empathy as significant predictors, with perceived fear playing a lesser role and empathy playing a greater role in the self-reported donation of larger amounts of money to charities. These findings can assist charities with maximising their fund-raising efforts considering the growing competition for donors' dollars, enabling them to provide a range of services which benefit society.

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