WIL 2020: a framework for cultural competency in the workplace

Bandaranaike, Suniti, and Willison, John (2016) WIL 2020: a framework for cultural competency in the workplace. In: Proceedings of the Australian Collaborative Education Network. pp. 42-49. From: ACEN 2016: Australian Collaborative Education Network National Conference: pushing the boundaries, 28-30 September 2016, Sydney, NSW, Australia.

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Addressing cultural boundaries in the workforce is a new challenge for WIL 2020. Demographic and generational change, varying technological, socio-economic, political/religious beliefs impacting on individuals and society have prompted discrete, incremental change in the acceptance of cultural diversity. The objective of this research is to use the cultural intelligence construct to achieve greater intelligibility, relevance and focus on cultural diversity in the workplace by introducing a constructivist framework to understand and address cultural diversity in the workplace. The Cross Cultural Competency (CCC) framework is based on the concept of cultural intelligence introduced by Earley & Ang (2003) together with a new cultural intelligence construct introduced in this paper, Affective Intelligence, which collectively set the boundaries for recognising and addressing cross cultural competency in the workplace. Primarily aimed at WIL students the framework has the potential to be used by employers to influence culturally inclusive professional work skills within their organisations and promote professional success. The CCC framework is presented for critique and to initiate research on its efficacy in WIL contexts. Pending positive findings, the implications of the framework are far reaching in that it pre-empts issues of escalating cultural disharmony, conflict and international instability of the future and workplace repercussions. It is an innovative WIL framework addressing cultural diversity and contributes to pedagogical change in WIL teaching and learning in the changing face of employment.

Item ID: 48787
Item Type: Conference Item (Research - E1)
ISBN: 978-0-9805706-3-2
Keywords: cultural diversity, cultural competency, WIL teaching framework, employability
Date Deposited: 25 Apr 2017 23:43
FoR Codes: 41 ENVIRONMENTAL SCIENCES > 4104 Environmental management > 410499 Environmental management not elsewhere classified @ 40%
39 EDUCATION > 3901 Curriculum and pedagogy > 390113 Science, technology and engineering curriculum and pedagogy @ 60%
SEO Codes: 93 EDUCATION AND TRAINING > 9303 Curriculum > 930301 Assessment and Evaluation of Curriculum @ 100%
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