Email behaviour

Delante, Nimrod, and Jacobs, George (2015) Email behaviour. In: Foo, Koong Hean, and Thirumaran, K., (eds.) First class behaviours for a First World nation. James Cook University, Singapore, pp. 52-67.

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[Extract] “I don’t know”, sighed EmailOne. “I love email; it’s so quick and easy to use, especially with email on my phone and tablet, along with my laptop. I just wish people would use it right!” “Sad, but true”, muttered EmailOne’s colleague, EmailTwo. “Our university teaches students the do’s and don’ts of complicated pieces of writing such as a 3,000 word essays, but our students should first learn to write short, simple emails”. “And”, continued EmailOne, warming to the topic, “It isn’t just students who seem to have lost the plot when it comes to email, but businesses and organisations, too, seem equally impolite, whether they mean to be or not.

REFLECTION Do you ever feel annoyed at the way some people use email? What are examples?

Before looking specifically at some of EmailOne and EmailTwo’s complaints about the current state of email communication, this chapter begins with some background on email use and then looks at four maxims about communication generally. The main part of the chapter makes recommendations for email use based on these communication maxims.

Item ID: 46807
Item Type: Book Chapter (Non-Research)
ISBN: 978-981-09-8281-2
Keywords: social networking, social ethics, social networking behaviour
Date Deposited: 03 May 2017 01:49
FoR Codes: 20 LANGUAGE, COMMUNICATION AND CULTURE > 2001 Communication and Media Studies > 200101 Communication Studies @ 50%
20 LANGUAGE, COMMUNICATION AND CULTURE > 2001 Communication and Media Studies > 200102 Communication Technology and Digital Media Studies @ 50%
SEO Codes: 95 CULTURAL UNDERSTANDING > 9502 Communication > 950204 The Media @ 50%
95 CULTURAL UNDERSTANDING > 9502 Communication > 950202 Languages and Literacy @ 50%
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