Exploring Factors Behind Brand Switching Amongst Youngsters in Singapore: the case of smartphones

Chu, Michelle, Eden, Shinzien, Kumala, Tania Tanjung, Saputra, Andre Laurentio, Budisantoso, Tjong, and Bhati, Abhishek (2017) Exploring Factors Behind Brand Switching Amongst Youngsters in Singapore: the case of smartphones. In: Nguyen, Bang, Melewar, T.C., and Schultz, Don E., (eds.) Asia Branding: connecting brands, consumers and companies. Palgrave Macmillan, London, UK, pp. 66-79.

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Abstract

This chapter focuses on the factors behind the intention to switch smartphone brands amongst youngsters in Singapore. A focus group discussion was conducted to identify factors that affect the intentions to switch, followed by a survey among students at a private university in Singapore. Findings from the focus group discussions indicated that 'Where I Live' and 'Social Circle' emerged as factors that have not previously been discussed in the current literature. The survey findings demonstrated that 'Intention to Switch' is influenced by 'Where I Live', 'Customer Innate Innovativeness' and 'Satisfaction'. As customers' satisfaction was the most significant factor of brand switching among other variables, four antecedent variables of satisfaction were also identified. These are customer innate innovativeness, residential location, attachment and social circle. The study findings are usefull to provide strategic implementation for marketers so that they are able to increase resistance of brand switching intentions among their young customers.

Item ID: 46739
Item Type: Book Chapter (Research - B1)
Keywords: brand switching; young adults; Singapore; smartphone; satisfaction
ISBN: 978-1-137-48995-1
Date Deposited: 05 Mar 2017 23:56
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1505 Marketing > 150503 Marketing Management (incl Strategy and Customer Relations) @ 100%
SEO Codes: 97 EXPANDING KNOWLEDGE > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services @ 100%
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