Shared services and cost reduction in government organizations: a synthesis

Ahmed, Rafiuddin (2016) Shared services and cost reduction in government organizations: a synthesis. In: Proceedings of the Allied Academies International Internet Conference 2016 (18) pp. 33-38. From: Allied Academies International Internet Conference 2016, 27-29 July 2016, Toronto, Canada.

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This paper examines the theoretical and empirical evidence underlying one aspect of shared services and cost reductions in government sector organizations. These organizations are generally budget constrained, and seek to do more with less. The paper reviews a cross-section of literature on shared services and takes a general management perspective of the understanding and evaluation of shared services.

The findings suggest that shared services in most government organizations are theoretically grounded in economics and management, and empirically focused on austerity management. If carefully designed, such services can save a significant amount of the government budget in any public sector organization, and can improve efficiency and productivity in back office operations, which can then be rolled over to other core-areas, if required.

The policy implications of this form of service are a reduction in the workforce, a reduction in wastage, and an improvement in the productivity and efficiency of government sector organizations that use this form of service production and delivery.

Item ID: 46625
Item Type: Conference Item (Presentation)
ISSN: 2050-8313
Funders: James Cook University, JCU
Projects and Grants: JCU Internal Research Allocation
Date Deposited: 14 Feb 2017 00:28
FoR Codes: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting @ 50%
14 ECONOMICS > 1402 Applied Economics > 140213 Public Economics- Public Choice @ 10%
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory @ 40%
SEO Codes: 90 COMMERCIAL SERVICES AND TOURISM > 9002 Property, Business Support Services and Trade > 900201 Administration and Business Support Services @ 50%
91 ECONOMIC FRAMEWORK > 9104 Management and Productivity > 910405 Public Sector Productivity @ 50%
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