Athiyaman, Adee (2003) A psychometric analysis of the Role Perception Rating Scale. In: Proceedings of the tenth annual meeting of the American Society of Business and Behavioral Sciences (10) pp. 52-57. From: Tenth annual meeting of the American Society of Business and Behavioral Sciences, 20-23 February 2003, Las Vegas, Nevada, USA.

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Abstract

The quality review process initiated by Governments around the world has imposed enormous pressure on universities to "objectively" demonstrate the quality of their principal activities. Given time constraints, it is possible that institutional researchers could opt for readily available or "off-the-shelf' measuring instruments to evaluate customer satisfaction with organizational services. While the construction of most of these instruments or measuring devices would have progressed through various steps prescribed for scale development in the literature, it is possible that some instruments would not have been 'purified' by the scale constructor. Using data gathered from such unpurified measures in organizational decision-making exercises could result in implementing strategies and/or operational plans that are far removed from enhancing client satisfaction. This paper evaluates the suitability of doctoral dissertation supervisors' "Role Perception Rating Scale" (Moses 1992) as an "off-the-shelf' measure that can be used by universities. Results of this research reveal that the facets or dimensions of the scale described by Moses are not interpretable.

Item ID:	14702
Item Type:	Conference Item (Research - E1)
Date Deposited:	20 Dec 2010 04:47
FoR Codes:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150312 Organisational Planning and Management @ 100%
SEO Codes:	93 EDUCATION AND TRAINING > 9399 Other Education and Training > 939999 Education and Training not elsewhere classified @ 100%
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