Bagchi, Shubhojit, He, Jiachen, Yan, Christopher Fun Chen, Zhang, Min, and Bhati, Abhishek (2021) Creating excellent guest experiences: servicescape and processes. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 27-39.