Hamilton, John R., Selen, Willem J.H., and Sen, Tayyar (2008) An exploratory analysis of business intelligence practices in two travel agencies in Ankara, Turkey. In: Proceedings of the 2nd Tropical Hospitality and Tourism Symposium (2) pp. 1-14. From: Chaos to Clarity: the role of small to medium sized tourist firms in a mature market, 31 October 2008, Cairns, QLD, Australia.

Hamilton, John, and Selen, Willem (2008) A multi-agent business intelligence framework for the travel sector. In: Proceedings of the Eighth International Conference on Electronic Business (8) pp. 36-42. From: Eighth International Conference on Electronic Business, 30 September-3 October 2008, Hawaii, USA.

Hamilton, John, and Selen, Willem (2006) Service value encounters in the virtual service value chain: a conceptual framework. International Journal of Value Chain Management, 1 (2). pp. 139-158.

Hamilton, John, and Selen, Willem (2006) Service encounters in value networks: dimensions for pure service offerings. Metamorphosis, 5 (1). pp. 49-68.

Hamilton, John, and Selen, Willem (2005) An e-enabled service value network for the pharmaceutical industry. In: Proceedings of the Fifth International Conference on Electronic Business. pp. 267-273. From: Enhancing logistics and supply chain competence through e-business, 5-9 December 2005, Hong Kong.

Hamilton, John, and Selen, Willem (2004) Strategic positioning for real-estate management in Australia: implementing e-business for competitive advantage. International Journal of Electronic Business, 2 (4). pp. 383-403.

Hamilton, John, and Selen, Willem (2004) Enabling real estate service chain management through personalised Web interfacing using QFD. International Journal of Operations and Production Management, 24 (3). pp. 270-288.

Hamilton, John, and Selen, Willem (2003) A strategic path to competitive advantage for on-line, small-to-medium-sized enterprises within the service sector. Journal of New Business Ideas and Trends, 1 (1). pp. 20-37.

Hamilton, John, and Selen, Willem (2003) Development of a regional real estate portal exhibiting an extended customer value proposition. In: Proceedings of EurOMA-POMS Conference 2003 (1) pp. 903-912. From: One world? One view of Om? The challenges of integrating research & practice, 16-18 June 2003, Como, Italy.

Hamilton, John, and Selen, Willem (2003) Development of a strategic positioning matrix for the internet-enabled real estate industry: an Australian perspective. E-Business Review, 3 (1). pp. 57-60.

Hamilton, John, Hughes, Kate, and Selen, Willem (2003) E-Business enabled networks and Fourth Party Logistics (4PL) providers: an overview. In: Proceedings of the Third International Conference on Electronic Business (ICEB 2003). pp. 1-7. From: Third International Conference on Electronic Business (ICEB 2003), 9-13 December 2003, Singapore.

Hamilton, John, and Selen, Willem (2003) The strategic positioning matrix - a scalable, competitive model for the on-line real-estate company. In: Proceedings of the Third Hawaii International Conference on Business. pp. 1-13. From: The Third Hawaii International Conference on Business, 18-21 June 2003, Honolulu, Hawaii.

Hamilton, John, and Selen, Willem (2002) Integrating web site design features for 'one-on-one' marketing: a QFD framework. In: Change Management : proceedings of the 7th International Conference on ISO 9000 and TQM. pp. 93-94. From: 7th International Conference on ISO 9000 and TQM, 2-4 April 2002, Melbourne, VIC.

Ashayeri, J., and Selen, W.J. (2001) Order selection optimization in hybrid make-to-order and make-to-stock markets. Journal of the Operational Research Society, 52 (10). pp. 1098-1106.

Selen, Willem J., and Schepers, Jos (2001) Design of quality service systems in the public sector: use of quality function deployment in police services. Total Quality Management, 12 (5). pp. 677-687.

Selen, Willem J., and Ashayeri, Jalal (2001) Manufacturing cell performance improvement: a simulation study. Robotics and Computer-Integrated Manufacturing, 17 (1-2). pp. 169-176.

Ashayeri, Jalal, and Selen, Willem J. (2001) Development and implementation of an aggregate production planning model for the pharmaceutical industry. In: Proceedings of teh International Conference on Industrial Logistics 2001. pp. 224-233. From: International Conference on Industrial Logistics 2001, 9-12 July 2001, Okinawa, Japan.

Selen, Willem (2001) Learning in the new business school setting: a collaborative model. Learning Organization, 8 (3). pp. 106-113.

Selen, Willem (2000) Knowledge management in resource-based competitive environments: a roadmap for building learning organizations. Journal of Knowledge Management, 4 (4). pp. 346-353.